Overall Ratings & Reviews Manor Hotel Solihull, BW Signature Collection

We checked out and I informed the receptionist that the pressure in the shower was very poor and cold water, the bathroom hot tap was spluttering for 30 seconds before running properly and also there was an old toilet roll on the floor in the bathroom when we went in. My partner has also informed me that the sash window was broken- the cord was snapped and hanging down.

Lovely hotel, this was our third stay, it’s very convenient for the airport only being 10 mins away. Lovely comfortable rooms and friendly staff. Our last stay was after our return from our holiday. Our flight had a 3 hour delay which meant that we weren’t going to arrive until after 2.00am, t I rang and they very kindly waited for us to check in. Will definitely stay again.

Very dated rooms but clean and comfortable. Avoid room 218 as the bath plug gets stuck, the room telephone doesn’t work and the sash window is broken ( which resulted in an injury from which a friend is still recovering) No first aid was offered, not even a glass of water was offered. Unfortunately we found the staff to be inattentive, lacking care and consideration and disinterested that a guest had been injured due to a broken window mechanism ( there was no signage to alert guests to the danger) Needless to say, there will be no return visit.

Very comfortable, clean rooms. Very nice breakfast. Convenient for the airport.

Generally OK but this hotel lets itself down in minor details. Clearly has a considerable business clientele but no USB points in room and to plug anything in next to bed you had to disconnect bedside lamp. Internet seemed very erratic and could not get a O2 signal at all. Car park very full more or less all the time and as we came and went often difficult to find a space.

Amazing

Bed has soft and was sagging in the middle Otherwise all ok

Staff very nice, particularly Will on reception. Room was overall clean but the sheets were not.

Very quirky with British History oozing throughout. It was a special experience, not just a night in a hotel. Only downsize, not a great location but all depends on what you are doing.

Overall a great stay. The location was great for combining work and personal. Investment needed into air con for the rooms.

Great location, large car park. Love the restaurant. Room what you would expect from a best western

Lovely hotel, restaurant a bit pricey Great breakfast Poor wifi

Was grand but when we arrived we were told restaurant was serving till 10pm and when we went in to restaurant at 9.01pm and we were told they were finished at 9pm Were very unaccommadating to even Offer us anything. No water in the room

I have stayed in this hotel more than 50 times. The staff are excellent as is the food. However they really need to address the issues with the shower pressure and temperature. Every time I stay I hear the same problems and colleagues also complain. The next time we stay, same problem. It is not acceptable for anyone to leave for work having not showered properly. The basin water is fine so clearly a problem elsewhere particularly on the higher floors.

Receptionist on Saturday night was amazing he helped out so much.

Reception area looks nice and modern but the rooms are very dated

Lovely hotel ! The bars are beautiful and reasonably priced - will definitely return.

Good location of you’re visiting the NEC. Typical British hotel with poor breakfast choices and a hotel design that peaked in 1988. Many wonderful gastro pubs within a short drive. Good value, many worse options.

.

Friendly staff, nice spacious room