We celebrated my birthday with 40 plus people and everything was awesome- the attentiveness and responsiveness of the hotel management and staff, the food was exceptional, the decorations elegant and most beautiful, the service was friendly and attentive and always helpful as needs arose. It was an all around the exceptional experience.

service, rooms and cleaning

Room very clean

The hotel is in an amazing location - with Centro Promenade (loads of places to eat and a fab arcade) about a 10 minute drive away. The hotel itself and the reception staff are great and there are two restaurants and a pub attached to the hotel too. Two negatives: 1. Not enough parking for a hotel this size. 2. The housekeeper/cleaner on our floor was very rude when asked a simple question. Overall though, really enjoyed our stay here.

Staff is really nice and friendly, the hotel have free ice cream free for kids. I think you’re a bit unlucky with our room, it needed renovation and cleaning.

None of the TVs worked and all the soaps were empty

Everything very nice. Just the room we booked not available when we arrived which was a shame. But they offered another option with breakfast.

Fantastic hotel.

Great value for money. We got a family room with good space and very comfortable beds. Breakfast room was light, airy and with a green planted terrace. We enjoyed our continental breakfast. Staff members were very friendly and polite. Parking is right by the hotel.

Lovely neighbourhood and the breakfast room was a real bonus

Room was not thoroughly cleaned. We found dust on the table and others areas. Refreshments left in the room without explanation that you will be charged if consumed. This was very wrong and should have been told the moment we check in.

The carpet in the hallways and in our room was very dirty. While I was taking a shower I saw things floating in the water. I realized that it was scum coming up from all of the grout lines in the shower. I had to take the sprayer and a towel to clean our shower as it appeared that it barely cleaned between guests. Dinner at the restaurant was very good and our waitress was the best! The front desk was very helpful.

The property is really nice, good sized bedroom and amenities. Staff was welcoming and accommodating, helpful to get information about bus transportation to Centro Oberhausen. I wish it was a bit closer to Centro Oberhausen but all in all good hotel

This is a lovely, modern hotel within walking distance of Sterkrade and it's shopping centre & facilities. It has a very clean/fresh feel, the staff are lovely, the beds comfortable and the garden/patio area is fab. Prices are decent, too :-) I came to Oberhausen to visit family so I did not have the need to use the restaurant but again, it looks great. There is a reasonably sized hotel car par but in the week I was there I only managed to get a space once. Free public car park opposite the hotel & free street parking filled the gap. Oberhausen is my home town and I will certainly be visiting again in future. This hotel will be my number one choice.

Clean and modern hotel. Friendly staff.

We are a family of four with a dog and had a wonderful stay at this hotel. The room was nice and comfortable, the bath was huge which made it easier to bathe our kids, the dog stayed for free, the parking was free, and the breakfast was wonderful and at a good price. To top it off, the hotel is beautiful. The surrounding area doesn’t match its elegance, but that just makes it a diamond in the rough (but not that rough).

Nice place to stay.

Reception & restaurant team excellent service

Hotel is comfy, but choice of bed is poor. No king size bed, only double bed, which may not be always comfortable. Breakfast was very nice, but some items missing from a day to another. Week-end may be noisy with the pub, but nice sauna on 3rd floor. Overall, was a

Great service and fantastic quality Arrived late and ordered a sandwich and that was first class as well Thanks