The staff were friendly but didnt give much information more then where our room was. The room was clean but was old and can use an update. Our bed only had 3 pillows, were as normally there are 4. The microwave wouldnt open unless is was unplugged. The tv setting were locked so we couldnt adjust the brightness, it was really dim. In the morning, for the included breakfast, the milk machine was broken and their was no milk anywhere for the cereal.