We have chosen this hotel for the third consecutive year because of its quality food and drinks and cleanliness. However, one negative experience can ruin the whole experience. The rudeness, disrespect, and lack of concern for customer satisfaction shown by the guest relations employee, Muhammed, along with his giving incorrect information to the guest and then refusing to accept it, are the reasons for me giving this rating. Staff training is very important. The approach of a lower-level employee is an indicator of the approach of their superiors.

The hotel room, spa, pool are clean, the staff are good, the indoor pool is a bit cold, the room is good size and nice, the quality of foods was good,

Second visit here, loved it so much first time, decided to book again. Great experience as before, in fact was a little bit more lively as it had more people, but still great. only given it 4 stars for staff purely because, the lady who cleaned our room, walked in on us THREE TIMES using her own key, showing us she had clean her room. It's very rude and evasion of our privacy. Other than that love it here

Great service and ammenities. Everything was so clean and well cared for - spa facilities, room, grounds. Food was amazing. Thanks for a great stay.

We had an excellent stay, very correct and friendly staff.

We had an enjoyable stay at Paloma Oceana.Lovely pools and beach area, lots of food options including lunch restaurant at the beach. We arrived at noon and our room was ready what was a great gusture. All staff are friendly although speak little english.

Lovely Hotel stayed here with my 1 year old and wife and their partners and 1 year olds! There is multiple things to do good food and really calm and relaxing vibes even for the little ones. Nice cocktails and mulitple soft drink choices. Would definitely go back!

The family connecting room was perfect but we found the beds to be very uncomfortable with them being very hard. The food was average with the dining area really busy and more like a school canteen - very noisy. The hotel is situated in an ideal area close to shops and restaurants.

Very nice staff. The place itself is very clean, great pools and beach.

Delighted with the excellent standards of cleanliness, food & service.

Very good

Had a wonderful time. No complaints at all. The animation team were first class. There were lots of activities for children and adults. The food was excellent very varied menus.

All the facilities within the hotel were brilliant

Large area to get about. Sometimes seemed over crowded in the restaurant. The main pool was closed for 5/6 days of our holiday, it had gone from a beautiful blue colour to deep green. It got taped off and inspectors came in but all the staff kept quiet about what was wrong. It meant overcrowding again in the other area's and was a little disconcerting. I still enjoyed my holiday but this spoilt it a little.

It was such a shame for expedia to book me a room in a hotel which is seasonally closed till March and then replace it with a cheap useless hotel .

The hotel is very good. Staff, service, rooms, meals-all flawlessly.

Enjoyed our stay even though some of the facilities were closed.

Very relaxing experience, apart from having to rise early to be able to get a bed by the pool, maybe more beds and umbrellas for future summers to come. The Seasons Bar was excellent, food wonderful and waiters attentive and personable, hat's of to Gin, provided great service and good conversation.

We did enjoy our rest in this hotel. We had good room, excellent food and service. We liked evening shows and aquapark. Beach rest was perfect also.

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