Overall Ratings & Reviews JAZ Elite Casa Del Mar Beach

Great choice. Very nice location. It should be 5 stars hotel.

Property location super excellent Staff is constantly accommodating and very pleasant highly recommend the whole complex

I gave them this rating because they wouldn’t give me a refund months before my stay.

Fantastic Hotel. Adult area is the quiet pool Pool near beach is the lively one where all the animation work very hard. Food good Wi fi hit and miss is only complaint See you next year

Beautiful hotel.Really clean. Food choice was amazing and for everyone 's requirements..

Nice all inclusive hotel. Food was plentiful but unimaginative. Staff were very good but they do not explain the different levels of all inclusive covered depending on the colour of the wristband.

The rooms are big, clean very morden docor, great food great staff, great swimming pool and beach. The best ive stayed in the area for my many visits a year in Hurghada. I have nothing to faulter for this hotel. BRILLIANT service all round.

Good and clean facility. Food is also good. Just the front desk kept telling us the price and kept asking if we pay etc for the services that we availed. It is annoying. Other than that it was a good stay.

Nice property with good pools and mostrly good quality food. It is badly let down by the poor quality of the drinks included in the package. And by running out of tonic!

We spent a week at this hotel and we are very satisfied with everything. The hotel offers a great range of services, 3 amazing pools, access to a very clean and relaxing beach area, amazing food during all the meals with big variety of choices. The staff were very friendly and helpful and always taking good care of you. The rooms were very clean and comfortable. We can't wait to return next year.

This hotel is excellent! Very clean, nice facilities and friendly staff. The food options are very good and food is very flavorful. The beach is man made so it is very calm but it gets deep very soon. The sand is thick/rough, I don’t know if that’s the normal sand for the area or if it’s only the one they used for the beach. The pools are also very nice. This hotel is totally recommended!

Superb in every respect. Great service, facilities and food/drink

Great hotel with amazing friendly staff and great location. The food was fantastic with loads of selection that meets all tastes.

Very good

The staff make this hotel. Our housekeeping guy 1267 was friendly and did a great job on our rooms. The grill chef was amazing prepared my prawns without being asked and made amazing things. Our usual waiters were all attentive and ensured we were treated well. The restaurants/bar manager was always greeting us and asking about our stay. The barman kept me topped up..makes a mean milky coffee. We ate at 2 a la carte one the food was amazing and the staff were chatty and the chef brought me out extra mash.10 out of 10 at Aqua. And the other was a bit of a disappointment. The staff no they were amazing but i had my heart set on the salmon only to be told there was a 35€ surcharge. I wasn't prepared to pay that for a bit of salmon and I did complain that we were all inclusive and we had a free trip to the 3 a la carte. Im glad i dont like lobster it was €150. So dont assume..I honestly wished i skipped Oscar and ate in the main restaurant. Everything was so clean and the pools were all amazing. Its a 5* hotel and it was 9.5 out of 10. Only because I felt cheated with the salmon. Outside was not so great for me..there's a gun barricade along the street at the Russian consulate it was meant for my safety but I fear guns and it was a bit off-putting. Next time I'll venture further. And skip the booking at Oscars.

Everything was perfect couldn’t complain about anything. All staff were excellent all happy and willing to help. Will definitely return to this hotel.

It’s ok and that’s it. Definitely not a 5 start hotel. We booked 8 nights and had requested a queen bed. When we arrived we had twin beds and there was rubbish in the wardrobe. The manager said there wasn’t a way to move us until the next day. However when we did move this was much better and grateful that the manager made an effort to give us two room options. Disappointed with house keeping. Our shower gel wasn’t refilled for 3 days. We kept forgetting to ask at reception but luckily had brought our own. However when we did tell reception it was sorted but why isn’t house keeping check of these things? Good to see management actively speaking to guests and noting any issues. I’m sorry to say that the food selection in the buffet is terrible. Baked items are stale and hard, the seasoning isn’t quite right for the main dishes, repetitive dishes on the menu and I had a bad tummy for the whole trip which I’m guessing was due to the fresh fruit and salads in water. No ironing board or iron in the room so I’m guessing this is something you’d need to request at reception, hairdryer is attached in the bathroom so I’d suggest taking your own too. On the plus side the staff are great and friendly. Disappointed given how much money we spent. Wouldn’t recommend this hotel.

Nothing to fault ! Brilliant stay . Great drinks . Food good. Pools lovely . Staff excellent . Cleaner who cleaned our room everyday brilliant . Be back one day

Very friendly, enthusiastic and helpful staff. Great location, relaxed and spotlessly clean. We wanted a winter sun getaway and this was excellent, the well heated pool, comfortable sun beds and a relaxed atmosphere were just what we wanted

Food was very poor and I still have a tummy bug. Reception staff were rude and helpful Hotel had power cut with no emergency plan and staff were not willing to help as the food options were limited We were with a 4 year old and given a room near the live show which was every night. Tried to complain but receptionist said the other rooms are an extra cost so we couldn’t move. He offered to show us one the next morning but when we went no one knew anything about it and said all rooms are gone. We were really looking forward to this trip so it was a shame it was so poorly managed