Overall Ratings & Reviews HELIOPARK Bad Hotel zum Hirsch

Good location to visit festspielhaus

Fantastic location, beautiful and quiet room and very friendly staff

Perfect location, comfortable rooms, great breakfast.

Amazing staff, amazing location. Great Wellness Options within the hotel. Delicious breakfast. Will definitely come back.

The property is well located and the staff was amazing. Staff could not do enough to make sure we enjoyed our stay. Close to shopping and restaurants as well as spas.

They were super friendly and helpful, we had an awesome stay, this was a first time for me, but my husband and daughter have stayed here twice before, if we plan a trip to Baden Baden again, we will for sure stay here definitely

Location for access the spa town and festival is great. The property is way beyond old to be renovated. Carpets were so worn ugly and dirty. Furniture and closet were so basic not even to put on some new paint! Breakfast was great with many varieties. The hairdrier is not working. The worst part is with such hot weather, there was no air conditioner . The room is too hot to sleep and room fan was incredibly loud that it has to be turned off. At least they can spend a little bit money on new fans which are not noisy!

Excellent place to base yourself when exploring the Black Forest. Baden-Baden itself it very beautiful but the train connections to Strasbourg and other Black Forest places are amazing!

Wonderful staff was very pleasant and helpful. Room was spacious and air conditioned. Note that not all rooms have air conditioning. Breakfast was included and was the best we’ve had. Even included champagne. Location was perfect—convenient to everything.

Beautiful hotel in an ideal location

Excellent location, excellent breakfast buffet, could improve in room facilities (no kettle or complimentary tea/coffee), bed was comfortable but avoid 5th floor if over 6' as rooms at this level have dormer windows but exposed 'A' frame rafters a lovely feature if height not an issue

Stayed there one night. Beautiful old hotel conveniently located in the center. Easy to walk everywhere. Very friendly staff. Clean rooms, well equipped. Good breakfast.

Very friendly staff! Nice connection to spa, though there were a few miscommunications about how to pay (cash only) and providing materials

Nice location, easy walk to everywhere including Casino.

The room was nice but I think I had one of the larger rooms. The beds were not overly comfortable. It’s an old hotel which is cool for the charm. It was a great price but it felt more like a 3.5 star hotel. No conditioner, bars of soap, nor washcloths. And NO PARKING! you need to park your car in a lot somewhere and walk back. If I had realized this I might have chosen another place. But the breakfast buffet was very nice.

Property is in a great location, however no onsite parking. We were charged 40 euro extra for roll away bed for the night.

Perfectly located in the pedestrian area of the old town only a few minutes walk to the spas. Old world charm, great breakfast buffet and spacious rooms. Only disappointment was the break down in supply of thermal spring water to bathrooms. Not the hotel’s fault but no mention of existing problem until we asked.

This is our 2nd visit to the HELIOPARK BAD Zum Hirsch, this visit was lovely as was our first. It is a charming hotel with a perfect location in the older part of Baden-Baden. It has its own spa and is walking distance to all sorts of dining and shopping, the Thermes as well as the beautiful park and casino. The staff has always been pleasant and helpful.

Lovely hotel, great breakfast and service. Down points. No tea or coffee facility in room. Also claim to be able to use hot spring waters in bath. No supply of hot spring water at all during our stay in the room.

This was a good property, close to the major attractions- the room was large and the staff were pleasant!!