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Overall Ratings & Reviews Wil'que Westlake Hotel & Residences

Explore Wil'que Westlake Hotel & Residences

Traveloka (57)

Other sources (232)

8.7

Very Good

From 57 reviews

Provided by travellers on

Cleanliness

9.1

Room Comfort

9.2

Meal

8.6

Location

8.7

Service and Facilites

8.9

People often mention about Wil'que Westlake Hotel & Residences

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주변 환경 (1)

접근성 (1)

가족 친화적 (1)

직원 친절도 (1)

객실 공간 (1)

침실 (1)

욕실 (1)

호텔 지역 (1)

맛 (1)

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Traveller Reviews Wil'que Westlake Hotel & Residences

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Customer reviews

Thanh N.

9.1

/10

Reviewed 40 week(s) ago

Everything is good, except gym room, All faci is quite old and not clean.

1 people find it helpful

T***G

Business

10.0

/10

Reviewed 43 week(s) ago

fully furnished, everything is great

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Guest

8.5

/10

Reviewed 49 week(s) ago

Just need to improve the socket to suit Vietnamese people and it will be ok.

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Accommodation's Reply

17 Jul 2024

Thank you for your response to this request. We have the option of providing a universal plug adapter when customers request it. We look forward to your support during your next vacations/business trips.

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Hồng M. B.

10.0

/10

Reviewed 149 week(s) ago

The day I went in it was raining so it was hard to catch a taxi, but the receptionist enthusiastically found a taxi for me and everyone here is very friendly. The room is also very nice.

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Accommodation's Reply

16 Aug 2022

Dear Ms. Minh, Thank you for sharing your feedback about Somerset West Lake Hanoi. We are very pleased and honored to hear that you were satisfied with the service of the building and gave the maximum score. Hope to welcome you back to stay at Somerset West Lake Hanoi in the near future. Best regards! Nguyen Hue - Asst. Guest Service Manager

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Tran T. L.

Business

9.4

/10

Reviewed 313 week(s) ago

Really good hotel with lake view

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Minh D. T.

Romantic

10.0

/10

Reviewed 325 week(s) ago

I booked through app; upgraded it to have a balcony & lake view. Good service 👍 and a good restaurant. Highly recommended.

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Tedd H.

Family

8.5

/10

Reviewed 336 week(s) ago

Very friendly and helpful staff. We enjoy our stay. However bit far from city centre.

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THUY AN PHAN

Business

9.7

/10

Reviewed 374 week(s) ago

My customers are all foreigners, they ask me to book here next time for every trip. They recommend to friends and partner companies. so I don't need to say anything more.

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2 people find it helpful

Che D. V.

Romantic

8.5

/10

Reviewed 379 week(s) ago

Nice place to stay. Easy to reach the romantic West Lake and other landmarks of Hanoi.

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Le Nguyen H. D.

Family

9.7

/10

Reviewed 381 week(s) ago

Great staff. Good location. thanks

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megawati l.

Family

9.1

/10

Reviewed 391 week(s) ago

Location is just nice. Taxi always in front of lobby, easy to go anywhere. Staffs are also very very nice and responsive. Just the bathroom still use bathtub, prefer shower room than bathtub. Will be back to Somerset if we go to Hanoi again.

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Nguyen Q. T.

Romantic

9.7

/10

Reviewed 392 week(s) ago

The rooms are nice and clean, the staffs are friendly, the doctors are very friendly and enthusiastic

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1 people find it helpful

Tam T.

8.5

/10

Reviewed 426 week(s) ago

Good. But the secret chambers. Required ventilation.

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1 people find it helpful

Nguyen V. H.

8.8

/10

Reviewed 435 week(s) ago

Clean rooms, friendly staff. Location is not very convenient, not catering a little inconvenient

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1 people find it helpful

Nguyen T. H. H.

Romantic

6.1

/10

Reviewed 438 week(s) ago

ok rooms, food less, k delicious, each had the same, no change in food,

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Nhut N. M.

Business

9.3

/10

Reviewed 439 week(s) ago

Breakfast has less choice of dishes

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Nguyen T. H. H.

Romantic

9.4

/10

Reviewed 440 week(s) ago

ok, good service ...

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Overall Ratings & Reviews Wil'que Westlake Hotel & Residences

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