The hotel location is very good because it is in the old quarter area and very close to the Hoan Kiem River. Staff are very welcome and friendly, Cara is one of them, she always takes care of our breakfast every morning. But we did have a problem with our room door when we first checked in, but the rest are great. Recommended to stay here.😍

Hotel berada di lokasi strategis, dekat sekali dengan Hoan Kiem Lake, staf hotel sangat ramah dan membantu sekali. Kita sangat menyukai keramahan di hotel ini. Sangat merekomendasikannya.

The food is not diverse, but the rooms are excellent.

The hotel is very new, the staff is friendly and attentive, the room is a bit small but clean. Have a chance to come back.

Hotel and room looked pretty. Great service, we had to check out early in the morning and they arranged breakfast to go. Overall great experience!

Convenient location to visit the old town. Beautiful room. I like the smell of essential oils here.

Clear but Old, very old hotel. My room don’t have windows. Breakfast is ok ( just ok)

The hotel is located nearby lots of good restaurants and bars. Walking distance from everywhere. The staff was very nice and helpful. We stayed at room with balcony, very nice to just chill yourself with a glass of wine.... If you arrive in the hotel during weekend please be mindful that all the streets nearby are blocked due to weekend market, so please prepared yourself to walk a bit before reaching out to the hotel

Rooms are moderate, clean, and comfortable. Great location, because it's only 1 minute walk from Dong Kinh Nghia Thuc (Highland), but it's quiet. Staff are enthusiastic, however not too knowledgeable about tourist destinations.

15:00 to check in also made guests wait for more, the next day to check out a bit late but not for.

The criterion on price, location, service and infrastructure are acceptable.

Great location. Enthusiastic staff. Steam room in the small side but clean and comfortable. Generally very good for the price range.

hotel was great their prepare all details carefully

A very nice, clean and tidy hotel with helpfull staff and can speaks English. Hotel located in the heart of Hoan Kiem Lake District and only 5 minutes walking to the lake. They serves breakfast with various foods. Near the cafe or streetfoods also the gift shops. Recommended hotel for everybody with any purposes. Thank you Artisan Boutique Hotel. Will see you again.