Reception staff treats guests terribly. Not the whole team, but a couple of people there have absolutely no idea how to work with customers — and this is in a hotel that claims to be 5-star.

The location of this hotel is supposed to be convenient to the entertainment district. I would not stay there again just based on that because as a 5 star hotel I was expecting more. At all times and especially at night, there is a heavy presence of police, this is because there are so many men traveling and bringing in prostitutes into the hotel. I felt terribly uncomfortable due to this situation. The staff was helpful and really not at fault but I wish I would have known better, literally you could not walk out the front door without experiencing some shady business. The lighting inside the room was very poor, the ac was not working properly on the first night, the food was ok but not to 5 star standard. An honest review is needed and if you don’t want to experience what I did, stay in the financial district or Envigado it is much better especially for couples.

Execelent

I enjoyed my stay at The Charlee Hotel in Medellín. The staff was excellent throughout the trip and always helpful. The breakfast was simple but decent and a good way to start the day. The gym equipment is a little outdated, but the area was kept very clean and well maintained by the staff. I also appreciated the guest policy because it felt safe while still being relaxed enough for my family to visit comfortably. The hotel’s location made Uber pickup and drop off very easy, and there were plenty of convenient restaurants nearby. Overall, a great experience and I would stay again.

Everything was perfect friendly staff, great amenities

We loved the rooftop pool and the breakfast a lot. Some streets nearby are closed to traffic and very well shaded with old grow trees make morning walks super fun. The hotel is very well designed, and the staff are tremendous. We’ll return, and highly recommend the Charlee.

Breakfast

Eddie was amazingggg!!! All of the staff was so kind and so helpful. Excellent location! The restaurant food was very good.

Breakfast is good. Employees are excellent, caring and very kind.

Need to improve breakfast

I had good experience in general, the stuff could be a little bit more communicative

Service at the hotel stay was Awesome made it more welcoming for me

Nice hotel, well located. Staff was great. Would highly recommend.

Very good

Estuve por 3 noches en este hotel y me encanto todo. Ubicacion cuarto. Cama. Todo estuvo exelente. Jessica desde el primer momento que llegue. Fue super amable y de mucha ayuda en lo q podia hacer en la coudad. Super recomendado

Staff was friendly, breakfast included was very good. Hotel roof top has an amazing view and nice selections of drinks. Overall hotel experience highly recommended.

I had a fantastic stay at this hotel in Medellín. From the moment I arrived, the staff made me feel welcome and were always friendly, helpful, and professional. The check-in process was smooth and they were happy to answer questions and give recommendations for things to do around the city. The room was very clean, comfortable, and well maintained. The bed was great, the shower had good water pressure, and everything in the room worked perfectly. Housekeeping did an excellent job keeping the room fresh every day. One of the best parts of the stay was the location. It was close to restaurants, nightlife, and transportation, making it easy to explore Medellín and enjoy everything the city has to offer. Medellín is known for its vibrant culture and nightlife, especially in areas like El Poblado, which many travelers prefer for convenience and safety. Overall, I had a great experience and would definitely stay here again. I highly recommend this hotel to anyone visiting Medellín who wants a comfortable, clean place with excellent service

.

Yes

Great place to stay great location and wonderful staff especially Anderson and the front desk !!