El equipo de recepción fue bastante amable y servicial, al contrario del personal de cocina que fue seco y nada amable. El.cuarto en general bien y una amplitud nada común en el baño.

Todo excelente

Un hotel muy bien ubicado, un servicio excelente, todo muy limpio y el internet magnífico. De verdad que volveré. 10/10

Good

The condition of this property is terrible!! Not comfy at all, water dripping off the sink and water running all over the shower floor and toilet

Space between walls and bes is tiny, not comfortable at all. Room without natural light, so dark even during the day. Didn’t liked the layout.

It was very comfortable

Staff very helpful and friendly. We arrived at two O'Clock am, they were ready and the check in went smoothly.

Location is quite good, price according to what's offered, parking not the best but ok.

cramped, noisy street, paper thin walls, just horrible. stay somewhere else.

Close to center of town. Beds need to be updated. Excellent internet, was always strong. Clean, polite workers

2 main problems but solvable, the noise of the street its too loud all the hotel have a view to the street , they can change to aisolate the windows The other problem is the TV of the room is small 14 inches so you can see from the bed besides is almost in the roof. Everthing else was good , the service, the restaurant, location, mainteinance, etc,

Good website pictures... terrible front desk service as well as tiny double bed rooms. They don´t have double beds rooms... only a couch, no air conditioned, not elevator, not the nicest staff available. I have to come back to Xalapa... never again at the hotel BG.

Clean and spartan but adequately furnished, just a few minutes walk to Park Juerez, the main square. The building is triangular with all rooms on two floors along one leg of the triangle. My room did not have any air conditioner vents but a large vent was present in the hall just outside. In March when I was there the weather in Xapala was perfect and no air conditioning was necessary given the cooler mountain climate. The restaurant's menu is limited to mostly crepes and omlettes, but they are both fantastic and a fusion of the French crepe and Mexican tortilla dishes. It's clean and the wait and cook staff speak English.

Excelente atención y buenas instalaciones, el personal sumamente amable.

Tiene aire acondicionado. Limpio

El hotel es bueno en general, solo las instalaciones muy viejas y algo sucio ocasionalmente.

NO tiene aire acondicionado, y la gente de recepción te responden que sino estás de acuerdo que canceles la reservación.

El estacionamiento de noche está muy obscuro y da miedo, con más iluminación estaría excelente como todo lo demas

La zona donde se encuentra es tranquila y segura, no hay mucho ruido y se puede descansar muy bien, el personal muy amable y atentos, la cama y almohadas muy cómodas, los unicos detalles que mejorar es la pantalla de la habitación, deberian cambiarla por una que sea smart tv y poner un mini split para la habitación