This hotel has its pros, but there are quite a few drawbacks to be aware of. First impressions can be deceiving -- the entrance looks fairly modern and clean, but once you get past the lobby, things change quickly. The hallways and rooms are dated, with worn carpets, old fixtures, and a general need for renovation. The walls are very thin, so expect to hear your neighbors (and the cleaning staff) quite clearly. Showers are tiny and awkward, and no matter how you adjust the knob, water tends to keep dropping out. Also, not nearly enough outlets in the room -- inconvenient if you need to charge multiple devices. Breakfast isn't included for everyone and depends on how you book. When available, it's fairly basic with very limited vegetarian options. That said, the staff are incredibly friendly and helpful, which helped balance out some of the negatives. Unfortunately, they're also quite loud in the late mornings early afternoons while cleaning, which made it hard to sleep in or rest during the day. 15-20 minute walk from the train station mostly flat so easy to do with carry on only luggage. Although I did inform the front desk that there seemed to be no marked taxis to get to the hotel. Uber, Lyft(FreeNow).. don't seem to run throughout Italy in the regular. I was able to order a taxi to head back to the airport upon checking in. Overall, it's an okay place if you're not too picky and just need a place to crash.

For a four star hotel, the room we were given was tired and dull. Chipped tiles in the bathroom and scuff marks around the bedroom. It was however clean. We were told by reception that it was the only room that had not been refurbished! The rest of the hotel was fine and the views of the lake were fantastic. Staff friendly and restaurant was good.

Generally the hotel was nice and clean, however we did not have any service of the room on our 3 rd day, it had to be prompted by us for service, other than that it was ok

Great renovated rooms, nice car park location near lake and town

The hotel was centrally located . Easy shopping and lots of dinning options around. The only comment is the AC in the suit kept turning off as if on timer which I had to wake up every 1-2 hrs to push the bottom back on.

Busy road location but excellent parking and spacious room with a wonderful view across the lake when we paid a small upgrade. There's a narrow footpath to the various restaurants and bars along the banks of the lake.

Very clean hotel friendly and helpful staff. Service and food Excellent. Fantastic views over the lake and moumtains. A bit pricy but it is in Switzerland. Would stay again.

The view of lago Maggiore is excellent.

Excellent staff and place to stay.

Nice location. Friendly, very helpful staff.🙂

The hotel is set in a beautiful setting but some of the bedrooms could be modernised. The standard room at the top of the building was quite claustrophobic. The staff were helpful and switched us to a room with a balcony at a small extra cost.

I liked: - cordial, polite, and helpful staff - panoramic lake view - breakfast included - restaurant I didn't like: - hard to reach the train station/bus stops (but the hotel cannot do anything about it) - old amenities and some spiders in the rooms

The hotel looks pretty bad and run down from the outside, but inside it is lovely and warm and welcoming, it looks like it's had a refurbishment. The staff were lovely, the room was lovely and so was the breakfast. Best views from a hotel I've had for years too. I couldn't fault the hotel other than outside appearance.

Property was lovely and great value for money. The beds were changed everyday and the views over the lake were incredible!!! The breakfast was good with enough options to keep most people happy. Can’t complain at all about the stay. The view is what made it for us!

Do not like carpets in the room.

Lovely view of the lake. Safe parking. Minutes from Arona centre on foot. Good breakfast. All good

No AC in the room they gave me. Nice that they did book and send me to another hotel in the area. Not nice that I had to drive into the other hotel at 10:00pm at night

Beautiful view Great breakfast

Loved the view. Good choices for free breakfast

The staff were excellent and very warm and welcoming... for that reason I will stay again.. also breakfast was good too!