Comfortable stay and helpful staff

Where should i start? I booked 5x nights for business: Night 1, broken coffee/tea drinking facilities in the room, no answer at reception desk. Eventually managed to find someone who offered me a coffee from the bar. (good, but what if i want another?). No offer to resolve. Next morning - spoke to reception - would be looked at whilst i was at work. Returned later - no fix. Night 2 - still no fix - complained. Was left a note offering a different room (with 2x chocolate bars) - so eventually resolved - but 2 days?. Whilst i was at work on day 3 my kit was moved - great, but who took the 2x chocolate bars i was given from the previous night..... (i never saw them again!) Evening meals - dont bother at this hotel. Seems like an extreme lack of staff throughout this hotel. On 3 different evenings - i went to bar, there was no-one around, each time I waited 10 minutes, no staff. 2x times i went out - (couldn't be bothered to wait) - the other, I went to room - called reception (no-one at the desk went i passed). It took 5 attempts to get an answer. Was told i could order room service, but would be charged extra for the delivery. I explained why i was calling (explained that i had been waiting downstairs, so surely they could waive it?) Was refused & told would be at least 1 hour before an order could be taken in any event... I hung up & ordered take away which turned up in 20 mins! Not great service at all - and not that cheap either!

The staff were great. I had a bad breakfast on Sunday where I had dry mushrooms and tomatoes but the Monday breakfast was super. Room was clean. The windows didn't open, I like windows that open

Very courteous and efficient reception

Rooms were very nice, the free breakfast was a plus every day, and the staff was super friendly!! Would recommend.

Lovely room and location.

Room was fantastic

Great room, great staff, great value

All great

Stayed numerous times at this hotel and this is the first disappointing stay that we’ve had. Check in was very slow! Waited over 10mins with one member of staff trying to see to everyone. Breakfast service was awful! Manager of breakfast duty took our order, after waiting 25 minutes we complained as others were served before us. No apology from her, which is very unprofessional. Young girl that finally brought our food to us was lovely and apologised but it wasn’t her error. The manager of breakfast duty watched us leave and still no apology! Customer service needs addressed, a simple apology isn’t too much to ask from the person responsible. Room was good standard as alway, very clean.

Great hotel, spotless, exceptionally helpful staff. Food was excellent, rooms spacious. Located very central to town centre and all amenities. Cannot wait to return.

clean room, warm staff, nice breakfast, nice amenities, great location, would come back

Very clean hotel . Rooms were very clean and spacious and the bed was very comfortable .

Lovely room, ideal location, friendly staff.

Staff are always helpful and friendly! The location is convenient for places of interest and the hotel decor quite unique. I always enjoy my stay, great place and people 😊

Staff were lovely, room was clean. Cooked breakfast was disappointing. Tasted 'cheap hotel' although some options on the menu were better

Erin the duty manager was fantastic

Friendly staff from check-in to breakfast, parking easy room lovely and big and bed comfortable would stay again

i want to thank you Staff Ms Masha Customer Service. , i have a flight that was reshedule next day to late afternoon which i will be late for flight back to SG. she helps me to connect with BA and my flight was change to early hrs and she helps to reshedule my Taxi. All Thanks to her. Thumbs UP . great Job.

good to stay , staff are helpful.