Overall Ratings & Reviews Madison's Mountain Retreat

Madison's needs to up its game if it is going to honourably charge the prices it currently does. The stove hotplates did not heat up meaning we could not cook in the cabin much to our disappointment. Equally, the labelling on the stove top was worn out and it required imaginative ingenuity how to turn on and which direction for any heat at all. Dangerous I think. The lighting in the cabin is absolutely atrocious and unacceptable. One side lamp in the main area with the lowest wattage bulb imaginable! The decor is dated and slightly offensive indicating lack of respect of the paying guests, The pool and hot tube were laughably arctic in temperature. Sitting in an ice cold jacuzzi is ridiculous if not unhealthy. There was no operating information near them on how to operate. As for the jacuzzi bath tube in the cabin bathroom, it is a laughable option as the guest is restricted to off peak hot water supply only. Don't sell this as an upgrade. Ridiculous. The entire retreat is tired, outdated and not worthy of the prices they charge for their cabins. What could be quite a charming set of accommodations is very sad, decrepit and just not good enough. No wonder it was the only place available last minute on Thursday the 17th of April for the 18th -21 Easter Weekend. Its 9.2 rating is fanciful! Where's the evidence for that rating? Might be time to sell off the property and let new blood update it to a place that reflects the beauty of the Blue Mtns

I loved the peacefulness of watching the ducks in the pond and the alpacas munching on grass.

Nice place. Great host!

Staying at Madison’s Mountain Retreat was the perfect getaway and experience for my family. We stayed 3 nights and really enjoyed the atmosphere of the grounds. Anne’s warm welcome and knowledge about the animals was excellent and we all enjoyed feeding the Alpacas, Llamas & Goats. The indoor pool was great for a quick swim & we felt nice and cosy in the rustic cabin accommodation which had a lovely view of the alpacas and farm. We will definitely be back.

Great experience great staff a loved the animals around property. Highly recommended. Definitely will be back

Not warm customer service

Lovely quiet spot! Very relaxing while being perfect for kids! We will come back.

Enjoyed the stay it was very quite and lovely. The cabins were very big, beautiful location.

The property was a good place to stay in but the manager could have been more polite and courteous. The hot water ran out while we were filling up the spa for the 1st time and there was no hot water for our showers thereafter. Thankgod it was summers!

Large Roomy cabin clean inside. Grounds are in need a good clean up there is a lot junk laying about the grounds. Charged an extra $15 to stay on the grounds because we were 55 minutes early, told to either pay up or return later. Needs to improve her PR

It was very peaceful, we had everything we needed and some added extras. The cabin was cosy.

it was good but if what was said on the website did not exist

Really liked our stay here. Nice and clean cabins

lovely neat rural cabins, well equipped. beautiful outlook from bacony

Great place for weekend getaway, my kids love the alpacas, swimming pool is very fresh without lot of chemicals.

Property was beautiful and very peaceful. The alpacas were adorable

We loved our long weekend at the retreat, we had the alpacas just outside our cabin

Alpaca and goat feeding was a hit with the family. It was a good experience for my son to collect eggs for breakfast. Nice and quiet night. We didn't even notice the other families that were staying there. Excellent experience and stay. My son is already asking for a return visit!

We stay during the Ester holiday, the room is not so clean, bathroom light is not working, and no tissue paper, the mop was broken. However, had fun in the swimming pool and feeding the animals.

the cabins were clean and very comfortable. Would visit again for a longer stay.