Overall Ratings & Reviews Hilton Garden Inn Eugene/Springfield

Hilton always has the best customer service. Staff is friendly, helpful and make the stay very welcome. The location does have traffic noise, but the location is super convenient. They are currently remodeling..

Great location, clean and nice and fair priced.

The property and the staff were great! They were in the midst of some construction so it was a little off we will say. I k ow there is not a lot they can do in the midst of that. I would stay here again.

Even though the hotel was under construction and near completion, it was still an outstanding place to stay. Very friendly staff and a brand new room.

It is currently undergoing a massive renovation so the lobby is a little discombobulated but the rooms our group stayed in has already been completed and were very nice. Everything was clean and comfortable. Refreshing spa water always cold and available asking with the coffee and tea offerings. Parking does fill up at night but we have always managed to find a spot during our stays. Close to the highway and a couple restaurants and it seemed to be convenient by car to just about anywhere we went during our visit.

K

Tub was clogged and disgusting. Could not even shower with having ankles in other peoples filth.

Hotel itself was great. Had dinner from the restaurant, it was good. They kindly packed it to go so I could eat upstairs. I was there with my dog, the lower rating for “area around property” was due to lack of a good place for him to walk. It was a little sketchy and there was nothing marked for a dog area.

Short drive to airport, clean nice room and bath, comfortable mattress . breakfast and dinner available for purchase or many restaurant in area close by.

Expedia displayed they had a room with a jetted tub available but when we arrived at the property they did not. A lot if construction

We chose this hotel for its proximity to our son's home as well as shops and restaurants. We also wanted a hotel that served breakfast, had a restaurant, and had an indoor pool since we are accustomed to working out in the water. There was also a gym and laundry which we used while there. Everything was really convenient, the staff was super friendly, and it was a "home away from home" for us. We were there for Christmas and really appreciated the staff being there for us.

Nice common areas, very dated rooms, old bathrooms, though clean. Thin towels, crappy toiletries. The Tru by Hilton, in the same town is much more modern, fun, welcoming.

For the price of the stay would have loved a free breakfast

The staff was very nice and helpful and the room was clean and comfortable.

Enjoyed the room with a jacuzzi

Every time we wanted ice or laundry we had to have the front desk staff unlock the door because the door card reader wasn’t working. Rooms are only cleaned/refreshed every other day. We asked for our bedding to get changed due to a spill on the bed and the front desk acted as though we were inconveniencing them by asking. The pillows felt like they hadn’t been renewed in 10 years (flat and zero fluff). Hotel provided shampoo, conditioner and lotion but no body wash. The hot tub was luke warm at best. The bed was comfortable and the room was clean. Not what was expected for the price and being associated with Hilton.

Probably wouldn’t stay here again.

It is in desperate need of upgrades. Mildew and very old shower. There were no charging ports had to use a regular wall plug. The staff were amazing!

The staff is all right. The beds are absolutely uncomfortable. It seems like a really old hotel.

The staff were extremely friendly, helpful and welcoming!