Nice breakfast, great selection of food

This property on my staying workers working on the elevator, and the elevators need maintenance.

The hotel should be classified as a 3 stars. The elevators are constantly broken, breakfast is mediocre with the same food served everyday. Parts of the hotel requires maintenance

I honestly regret booking this hotel. From the moment I arrived, the experience was frustrating. The older man at reception was incredibly rude and dismissive, acting like basic customer service was too much to ask. The younger staff member at least acknowledged the issue, but did absolutely nothing to help—basically telling us we either had to pay for the hotel parking or go find somewhere else. So even when they knew it was wrong, they still forced us into it. The elevator situation is a joke. I waited nearly 10 minutes for it multiple times—at that point, you’re honestly better off taking the stairs every single time. One of the biggest problems was the false advertising. The website clearly suggests that parking is included, which is completely misleading. In reality, you’re expected to pay for street parking, not hotel parking. Even when this was pointed out, the older receptionist refused to take any responsibility or offer any kind of solution. Just denial and attitude. Breakfast was another disappointment—exact same options every single day with zero variety. It got old fast. The pool? Completely overcrowded, to the point where it’s not even enjoyable. And everything is overpriced for what you actually get. The room itself was also nothing like the photos. Instead of anything remotely scenic, the view was just old buildings and other hotel rooms—definitely not what was advertised. The ONLY positive part of this stay was the cleaning staff. The ladies were incred

The staff was very kind, attentive, and always willing to help. The hotel is also centrally located in Copacabana, which makes it convenient for exploring the area. Unfortunately, the property itself feels old and poorly maintained. There is a noticeable lack of upkeep throughout the hotel, with peeling paint, loose furniture pieces, and even exposed cables coming out of the ceiling in the buffet area. The breakfast buffet was also disappointing. Most of the food did not taste good, the eggs were cold and overcooked, and I even found hairs in my fruit, which was quite unpleasant.

Excellent breakfast!

Service and communication are the most poor do i ever see and we travel a lot

Room was basic and clean but quite small. Reception staff were not very friendly or helpful . Pool was good. Spa staff were great and very accommodating !

Reception staff ok but not overly helpful. I had sent money through for an upgrade but they claimed they did not receive it. Rooms ok but could do with update

The only problem I found in my room was the internet connection was terrible everything else was very good. Location was excellent walking distance to Copacabana beach and many restaurants.

Room in okay condition. Pretty worn down. Staff was very friendly and helpful.

Exceptional staff!!! Every person there works hard. I loved my room as well. Buffet breakfast every day was great.

Clean room. Nice staff. Elevators took forever. Pool was a little dirty. But good location. Slept well.

The room, and the pool I enjoyed the most… The bar tender at the roof top was the best..

Everything was decent, nothing fancy but nice. I wish we had a long mirror outside of the bathroom

Location was perfect, property is clean and well maintained although a bit dated for the price.

Booked room and had to cancel due to family emergency…hotel never refunded my money nor did they answer my calls when i called. Definitely won’t be using them again

Great location, close to Copacabana beach. Helpful in arranging transport to Carnival.

Great customer services, room was clean. Everyone was friendly, ready to answer your questions. Everything was on point.

Room was.OK . There was a.leak in the bathroom and they never showed to fix the safe. Bell hop and cleaning lady very attentive so two the counter guys, but the rest of the counter guys were not rude but appear very uninterested on their jobs. The location was good and the free breakfast was excellent. As for the Copacabana beach it was much cleaner and welcoming that the one on Ipanema. Uber taxis were very reasonable.