I recently stayed here with my family and was truly disappointed with the resort's management: - Regarding check-in: Discrimination: My family has two young children, we arrived around 11:00 AM and requested assistance with early check-in. However, the resort completely ignored individual guests to prioritize group check-ins. While groups of dozens of people got rooms in just 20 minutes, my family had to wait until 2:15 PM. The way they worked was very unfair and showed no minimum priority for young children. - Regarding housekeeping: The daily room cleaning skills were very sloppy. Guests had to remind them to clean, and when they did, it was just a perfunctory job (changing linens instead of cleaning the room). This is unacceptable for a high-end resort. - The only bright spot: The security staff and electric buggy drivers received praise for their enthusiastic work. However, that's not enough to compensate for the poor customer service. I will not be returning here again.