Primeiramente o quarto triplo que foi pago não havia no local no ato do check in. Depois de algum tempo foi improvisado uma terceira cama para ser colocada no quarto duplo deixando o ambiente extremamente apertado e desconfortável. Durante a estadia apareceram diversas baratas no quarto, o ar condicionado funcionando precariamente.

Nice hotel and comfortable room. In a good location with a rooftop patio. I wasn't impressed with the rest of the staff but Juliana at the front desk is great! Hard to find, especially in Brazil

Although the location was amazing and the staff was great I feel like I didn’t get wait I paid for. My room was not updated, I couldn’t watch anything on the tv, charger ports were not working properly and the ac was leaking in the room as well as the curtains were dirty and broken in one spot and I paid less for another hotel in the area and had none of these issues. I probably would not book this hotel again but staff was amazing and the location was on a great spot

Ok

The room was nothing like the photos. There was peeling paint, cracks along the walls, door handles falling off, what looked like mold in the bathroom as well as the door lock being broken. Management was refusing to speak to us when we complained and requested a refund or at least a cancellation of the remaining stay. The book of complaints in the lobby was at capacity. We ended up going to a police station and speaking with some lawyers. Once we managed to contact them on writing demanding a cancellation in accordance with Brazilian consumer protection laws we finally obtained one. Some of the reception staff was really helpful as much as they could given the circumstances. The breakfast was decent and the location was good, but I would never go back.

Very clean and great value , breakfast was really nice

I must report bad practice by a young man at the reception who was there on September 21. I asked him to order me a taxi to the airport at a contact number that I had. Well, when we arrived at the airport the taxi driver charged us a higher amount than the budgeted amount. The person at the reception called a taxi driver who was a friend of his and not the contact that I gave him. Very bad experience because one trusts the hotel staff

I’ve had to change three rooms till fit with the price I’ve paid. For 3 stars hotel doesn’t cover the expectations about “Spacious rooms”(my first 2days was in small rooms with small double beds), the fitness center was one multifunction machine, cross trainer and treadmill(all of them basic and old) there weren’t any dumbbells or training mat. Also the whole spa area was clean and tidy. The sauna was off through the whole time. Also for 3 stars hotel the breakfast was almost the same variety every morning(my stay was 10nights). The bed sheets has staines and holes. Housekeeping wasn’t keeping the room in good and clean condition, the floor was always dirty even after cleaning. All pictures aren’t accurate, probably they’ve been before 10 years. I’m totally disappointed of this hotel for the price I’ve paid.

I didn't stay at this hotel because I got coronavirus and your company doesn't help me to cancel it and receive repayment

Great hotel, nice breakfast and fair price

O hotel e super bem localizado, tudo perfeito , serviço, café da manhã.

Place wasn’t fully cleaned and a lot of problems hidden on the photos, staff was far from catering or fair

Large, perfectly fine room. Kind, friendly staff. Buffet was standard Brazilian fare and tasty.

Great value

Nice value

Nice location, only 2 blocks from the beach

Simple and good value for your money. About a 9 min walk from Copacabana beach and even though I felt safe for the most part walking even late at night, it might not be for everyone. Only major thing I can say about is the sewer smell in the bathroom. It wasn't that bad, but I can still smell it. Overall good. Staff were friendly.

Great breakfast although the items are the same each day. A/C was loud, but room was ok.

Pleasant place, very nice stuff, great breakfast and nice rooms

Good location 5 min walk to Copacabana beach, safe, good breakfast ( didn’t, use it everyday, wake up too late😀.Mario at the reception desk good in. English and very helpful