Frustrating hotel. In general, Riva Garda is okay if you’re a sports enthusiast for hiking, canyoning, mountain biking, sail boarding, kite boarding, kayaking, etc. Du Lac Et Du Parc is touted as a “grand resort”. There are elements but it’s not all that and service was marginal to nil.
Examples- you want a towel for the pool - go walk to the spa and it opens at 4PM for towels. You want spa services (very reasonably priced) and you have to leave a phone number for someone to call you back. You go solo to the Molo44 lounge bar, and if you’re alone you might stand 15 minutes thinking you need to be seated (you don’t) and then another 15 minutes before anyone approaches you to take your order. I was passed over for a couple, the only other table occupied, and watched as they received dtinks with an accompanying snack tray. I finally ordered and since I also ordered a menu item to eat, I received no snack tray (there’s a stipulation at bars in Italy that food must be served with drinks, so you typically get potato chips). I waited over an hour and no one asked if I wanted another drink or anything more. I nearly had to trip a waiter to ask for a bill. That took another 25 minutes. It was unbelievable.
At breakfast I was given a center room table instead of one of the abundantly available perimeter view tables. Same at terrace restaurant. Aria. Women alone are invisible or dismissed.