Overall Ratings & Reviews Laos Mar Hotel & Suites

This hotel is rated as a 4⭐️ hotel, I would say it’s closer to 3. It was horrible but definitely wasn’t a 4 star. They say they have free WiFi but whenever I asked the staff for help on it because it never showed up on my phone or laptop they didn’t help. Also had to ask twice for help in my bathroom because the toilet was making constant noise and I would get locked out of it. The water in the shower was good but the pressure would randomly change to a lot of pressure to less while showering. The pool looked dirty. The beds are clean but very hard. I liked costa elegante much better. The good things were that it is pretty close to Playa Bonita (playa Bonita resort is much closer though) and it does have free breakfast which had a good selection and changed daily. This is good if you don’t drive there because there’s no walkable restaurants near by without taking a taxi. There was a young man who was helpful, the other staff was not.

I would not come back to this property until the ownership make more upgrades to their services & rooms. I booked 2 rooms, none of them had good internet (actually it was awful WiFi). One of the rooms had a smelly toilet. Pool was clean, whirlpool was not in working condition. Breakfast bar was great. The lady in charge was very friendly! The area was safe!

Ac no work room 127

Wouldn’t give tow

Yes

Hot tub not working

Pool looks dirty many leaves on it

Hotel was maybe a 2 star hotel...definitely not a 4...they dont tell you that there is a bar attached to the hotel with love music every nite from 9pm to 2am to 3am...it was so loud, you can clearly hear the lyrics in your room. We were in room 236. Also, the "ocean view" is 3 blocks away...not worth the upgrade

It is the perfect location. The beach is 5 minutes walk. It is in gated area. The property was well maintained. My only complaint was the free breakfast. Menu was very limits

Bea

I stayed for two nights withmy husband they never came to clean my room, the place was full of trash outside the tv control didn't work very well i don't really know what is going on but long time ago this hotel was way better and i don't think i want to stay there anymore

Safe, friendly staff.

Got on Hotels.com and saw this and did a last minute trip with family and when we arrived the rooms were super hot, fans and lights not working properly, and not but least the pool water was black and the men were tossing in pool shock right in front of us. The website NEVER said anything about the pool being OUT OF ORDER, rooms not in proper condition for the heat. We will never stay or book a room there again. My family was broken hearted and stressed too have to find another place to stay.. NOT a great feeling!!

From the time we arrived to the time we left, we felt welcomed and attended to. Every single member of staff from front desk personnel, to security, to housekeeper, and down to the breakfast lady were very professional and courteous. The beds were comfy. The view was impeccable. Breakfast was made fresh and very delicious. The resort has 24/7 gated security. There is a boardwalk with easy access to the beach. The pool has rocks you can sit on for great photo ops and the jacuzzi was soothing. There was a security guard which was off duty at the time that we bumped into on the boulevard. He took it upon himself to stop and ensure myself and my two daughters were safe and didn't need anything. That was above and beyond his duties and I wish I would have gotten his name. I didn't ge the opportunity to thank him before we left the hotel, but I am so grateful for him. Thank you so much for an incredible vacation experience!! Laos Mar we will definitely be going back soon. Primeramente Dios.

El cuarto tiene un holor mal. La carpeta esta muy sucia..

Good

The breakfast was amazing!

Not at all the pictures portray

Urine on the bed and sheets Reading Lamp broken Phone didn't work and dirty with brown stain on the ear Bathroom light out

Definitely not what i expected i stayed two nights the room was not clean after the first night which means no clean towels or extra soap and even toilet paper which was really disappointed on that part. Breakfast was average. The stuff was ok not rude but not nice either. Had problems with the key since arrival. Had to go back on forth to the lobby to get the key fix allll my stayed. However angel from front desk was the most nice person in that place even over the phone before i arrived to mexico had several questions and was always a great help. Not bad but kind of disappointed overall.