Hotel Location could not be better. Awesome view from room. Nothing wrong with hotel itself but we did not know check in was in another hotel one city over. We would have been completely lost if it weren't for some guests that were leaving when we arrived. You have to park car in hotel Francesca and from there they will drive you to villa Isabella. First time, no problem to pick us up but second time, they took long. I called about seven times and they would not pick up and when they did they transferred me rudely and they hung up on me. They apologized saying they where busy, but that should never be an excuse at a hotel. They aren't friendly to foreigners. Driver is not welcoming, seems bored and mad.