Upgraded our room when we arrived and ventured out for the day. The a/c was not working in our room so they moved us rooms (downgraded space, etc) at 11pm rather than look at the a/c. Downgraded room a/c was also quite poor but you couldn’t open the window because the a/c wouldn’t then work. It was uncomfortably hot and when we inquired the next morning - all the check out person said was she wasn’t working. In sum, paid for upgraded room that they moved us from to an inferior room with also very poor a/c. Terrible sleeping experience. Otherwise the hotel location was great and the decor was nice.