Best Western Sukhumvit 20
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Overall Ratings & Reviews Best Western Sukhumvit 20
Traveloka (278)
Other sources (631)
8.6
Very Good
From 278 reviews
Provided by travellers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.0
Location
8.6
Service and Facilites
8.6
People often mention about Best Western Sukhumvit 20
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Distance to City Center (6)
Staff Friendliness (6)
Bedroom (6)
Surroundings (5)
Room Space (5)
Accessibility (4)
Wifi (4)
Ambiance (4)
Bathroom (4)
Hotel Area (4)
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Traveller Reviews Best Western Sukhumvit 20
Number of reviews per page
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40
Customer reviews
Ferdinand T.
9.4
/10
Reviewed 16 week(s) ago
Great location and amazing service especially from the front desk, as I came early and the lady allowed me for early check-in at 11 AM, amazing
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Accommodation's Reply
13 Nov 2025
Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our great location and that our front desk team made your arrival experience a pleasant one with an early check-in. Your kind words mean a lot to us, and we’ll be sure to share your compliments with the team.
We look forward to welcoming you back for another amazing stay soon!
Warm regards,
Rawin Chobwittayakun
Hotel Manager
GR
Godwin R.
Leisure
10.0
/10
Reviewed 17 week(s) ago
Very friendly and helpful staff, especially Mr. Neo who was very kind, helpful, and accommodating.
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Accommodation's Reply
17 Oct 2025
Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and appreciated the friendliness and helpfulness of our team. We will be sure to pass on your special compliments to Mr. Neo, who will be thrilled to know his efforts made your stay memorable. We look forward to welcoming you back to our hotel soon.
Warm regards,
Rawin Chobwittayakun
Hotel Manager
A***a
Leisure
8.2
/10
Reviewed 17 week(s) ago
Okay, the main thing is it's close to BTS Asok
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Accommodation's Reply
17 Oct 2025
Thank you for your kind feedback. We’re delighted that you enjoyed your stay and appreciated our convenient location near BTS Asok. It’s wonderful to hear that our hotel continues to meet your expectations, and we look forward to welcoming you back on your next visit to Bangkok.
Warm regards,
Rawin Chobwittayakun
Hotel Manager
A***i
9.4
/10
Reviewed 19 week(s) ago
nice hotel to stay in bangkok, sukhumvit area. never fail. thank you.
1 people find it helpful
Accommodation's Reply
17 Oct 2025
Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and that our hotel continues to meet your expectations. We truly appreciate your support and look forward to welcoming you back to Sukhumvit soon.
Warm regards,
Rawin Chobwittayakun
Hotel Manager
Y***i
Leisure
10.0
/10
Reviewed 26 week(s) ago
The location is close to BTS, the staff are friendly and helpful, and in front of the hotel there are delicious and cheap Thai food for sale, suitable for a heavy meal.
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Accommodation's Reply
17 Oct 2025
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location, found our staff friendly and helpful, and appreciated the variety of local Thai food nearby. Your comments are greatly encouraging, and we look forward to welcoming you back on your next visit.
Warm regards,
Rawin Chobwittayakun
Hotel Manager
R***l
Transit
8.5
/10
Reviewed 43 week(s) ago
Very nice front desk staff. Night guard was also very friendly.
1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest,
Thank you for your kind words! We’re glad to know you had a pleasant experience with our front desk team and night guard. It’s wonderful to hear that their friendliness made your stay more enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
Rawin Chobwittayakun
Hotel Manager
KM
Kamonwan M.
Leisure
9.4
/10
Reviewed 49 week(s) ago
The hotel is located near BTS/MRT and Terminal21/Emsphere etc., just a short walk away, about 10-15 minutes. And other tourist attractions are considered inexpensive accommodations in the city center. The rooms are clean and comfortable. The staff are lovely and provide good service. The hotel does not sell food, but in front of the hotel there are many restaurants to choose from. Try walking around and choosing. Next time, I will definitely come again. 💕🙂
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1 people find it helpful
Accommodation's Reply
19 Mar 2025
Dear Khun Kamonwan M.,
Thank you for your great review! We are glad that you are satisfied with our room and our staff service. If you need anything, please let us know.
We hope to welcome you back again in the future.
Thank you again.
Management Team
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W***y
Leisure
10.0
/10
Reviewed 49 week(s) ago
The hotel staff is very nice, the location is very close to the city center, the rooms are good.. the family enjoyed staying at this hotel. Highly recommended
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Accommodation's Reply
06 Mar 2025
Dear Valued Guest,
Thank you for your wonderful review! We're so glad to hear that you enjoyed the clean room, quiet atmosphere, and our friendly staff. Your feedback means a lot to us, and we hope to welcome you back soon for another great stay!
Best regards
Khaerul A.
Business
9.4
/10
Reviewed 74 week(s) ago
It was pleasant to stay in this hotel 😁 I'll be back soon 🙏🏻.
3 people find it helpful
WB
Wulan B.
Leisure
10.0
/10
Reviewed 79 week(s) ago
All hotel staff were very friendly and fast response when we needed any help. The room is large and clean. Location of the hotel is very strategic, near Phrom Phong BTS. Many street food, restaurants, and near convenience store, mall and park. We'll be back here for next holiday.
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H***m
Transit
9.4
/10
Reviewed 80 week(s) ago
Strategic location. The rooms are comfortable.
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2 people find it helpful
MD
Maharani D. W.
9.1
/10
Reviewed 104 week(s) ago
Clean and spacious room. The receptionists are helpful.
1 people find it helpful
UL
Uros L.
8.7
/10
Reviewed 107 week(s) ago
The hotel offered a clean and pleasant stay with friendly staff. However, the absence of plugs near the bed and slow Wi-Fi were drawbacks. Despite requesting a change of bedsheets, the staff didn't address the issue effectively. The hotel's prime location was a positive aspect, and the mattresses were a bit too firm for our comfort.
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3 people find it helpful
Accommodation's Reply
24 Jan 2024
Dear Khun Thanaphat,
Greeting from Best Western Sukhumvit 20 !
Thank you very much for your comment. We're acknowledged and will improve our facilities and service as soon as possible. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day!
Best Regards,
Kuntida G (Sai)
Front Office Manager
TA
Tisya A. R.
8.8
/10
Reviewed 125 week(s) ago
The room is spacious, clean, and modern. The location is also strategic, only 8-minute walk to BTS and a shopping mall. There are a lot of cafes, restaurants, and ATM nearby. Totally recommended!
1 people find it helpful
Sirimongkol R.
8.5
/10
Reviewed 136 week(s) ago
โรงแรมอยู่ในซอยลึกหน่อย แต่ถือว่าอยู่ในระยะที่เดินไปBTSได้ พนักงานล็อปบี้ (คุณกวิน) บริการดี ใส่ใจลํกค้ามากๆ รวมถึงพนักงานคนอื่นด้วย ดูแลแขกทุกคนเป็นอย่างดี โดยรวมถือว่าสะอาดและคุ้มค่ากับราคามากครับ
2 people find it helpful
CR
Chayanon R.
6.0
/10
Reviewed 144 week(s) ago
ที่จอดรถน้อย ห้องพักทำความสะอาดไม่เสร็จ รอ Check in เป็นชั่วโมง
4 people find it helpful
Accommodation's Reply
15 May 2023
Dear Khun Chayanon,
Greeting from Best Western Sukhumvit 20 !
Thank you very much for your comment. For your case that happened with you from above. We're going to quickly investigate and take action to improve our service as soon as possible. We do apologize for any inconvenience that may cause to you.
Hope you will come back to stay with us again on next visit here in Bangkok.
Best Regards,
Ms. Kuntida G.
Front Office Manager
HW
Hardy W.
9.1
/10
Reviewed 162 week(s) ago
Spacious room, clean & breakfast was so good.
1 people find it helpful
NB
Nuttamon B.
Family
8.5
/10
Reviewed 311 week(s) ago
Convenient transportation, clean rooms, and service staff as well.
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2 people find it helpful
Supaporn
Romantic
9.4
/10
Reviewed 312 week(s) ago
Khun Fang (manager) support very well and honest for upgrade room from superior to suite room
+3
2 people find it helpful
Supaporn
Romantic
8.5
/10
Reviewed 312 week(s) ago
Occurred some problem in first night ,but Khun Fang manager really honest for upgrade from superior room to suite room for 12 and 13 Feb’19 , Thank you so much
+2
3 people find it helpful
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