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Overall Ratings & Reviews Best Western Sukhumvit 20

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Traveloka (230)

Other sources (618)

8.6

Very Good

From 230 reviews

Provided by travellers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.0

Location

8.6

Service and Facilites

8.6

People often mention about Best Western Sukhumvit 20

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Jarak ke Pusat Bandar (4)

Kemesraan Kakitangan (4)

Bilik tidur (4)

Persekitaran (3)

Kebolehcapaian (3)

Ruang Bilik (3)

Bilik air (3)

Kawasan Hotel (3)

WiFi (2)

Pilihan Aktiviti (2)

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Traveller Reviews Best Western Sukhumvit 20

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Customer reviews

A***i

9.4

/10

Reviewed 6 day(s) ago

nice hotel to stay in bangkok, sukhumvit area. never fail. thank you.

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Y***i

Leisure

10.0

/10

Reviewed 8 week(s) ago

The location is close to BTS, the staff are friendly and helpful, and in front of the hotel there are delicious and cheap Thai food for sale, suitable for a heavy meal.

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R***l

Transit

8.5

/10

Reviewed 25 week(s) ago

Very nice front desk staff. Night guard was also very friendly.

1 people find it helpful

Kamonwan M.

Leisure

9.4

/10

Reviewed 30 week(s) ago

The hotel is located near BTS/MRT and Terminal21/Emsphere etc., just a short walk away, about 10-15 minutes. And other tourist attractions are considered inexpensive accommodations in the city center. The rooms are clean and comfortable. The staff are lovely and provide good service. The hotel does not sell food, but in front of the hotel there are many restaurants to choose from. Try walking around and choosing. Next time, I will definitely come again. 💕🙂

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Accommodation's Reply

19 Mar 2025

Dear Khun Kamonwan M., Thank you for your great review! We are glad that you are satisfied with our room and our staff service. If you need anything, please let us know. We hope to welcome you back again in the future. Thank you again. Management Team

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W***y

Leisure

10.0

/10

Reviewed 30 week(s) ago

The hotel staff is very nice, the location is very close to the city center, the rooms are good.. the family enjoyed staying at this hotel. Highly recommended

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Accommodation's Reply

06 Mar 2025

Dear Valued Guest, Thank you for your wonderful review! We're so glad to hear that you enjoyed the clean room, quiet atmosphere, and our friendly staff. Your feedback means a lot to us, and we hope to welcome you back soon for another great stay! Best regards

Khaerul A.

Business

9.4

/10

Reviewed 56 week(s) ago

It was pleasant to stay in this hotel 😁 I'll be back soon 🙏🏻.

2 people find it helpful

Wulan B.

Leisure

10.0

/10

Reviewed 60 week(s) ago

All hotel staff were very friendly and fast response when we needed any help. The room is large and clean. Location of the hotel is very strategic, near Phrom Phong BTS. Many street food, restaurants, and near convinience store, mall and park. We'll be back here for next holiday.

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H***m

Transit

9.4

/10

Reviewed 61 week(s) ago

Strategic location. The rooms are comfortable.

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2 people find it helpful

Maharani D. W.

9.1

/10

Reviewed 85 week(s) ago

Clean and spacious room. The receptionists are helpful.

1 people find it helpful

Uros L.

8.7

/10

Reviewed 89 week(s) ago

The hotel offered a clean and pleasant stay with friendly staff. However, the absence of plugs near the bed and slow Wi-Fi were drawbacks. Despite requesting a change of bedsheets, the staff didn't address the issue effectively. The hotel ' s prime location was a positive aspect, and the mattresses were a bit too firm for our comfort.

2 people find it helpful

Accommodation's Reply

24 Jan 2024

Dear Khun Thanaphat, Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. We're acknowledged and will improve our facilities and service as soon as possible. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day! Best Regards, Kuntida G (Sai) Front Office Manager

Tisya A. R.

8.8

/10

Reviewed 106 week(s) ago

The room is spacious, clean, and modern. The location is also strategic, only 8-minute walk to BTS and a shopping mall. There are a lot of cafes, restaurants, and ATM nearby. Totally recommended!

1 people find it helpful

Sirimongkol R.

8.5

/10

Reviewed 117 week(s) ago

โรงแรมอยู่ในซอยลึกหน่อย แต่ถือว่าอยู่ในระยะที่เดินไปBTSได้ พนักงานล็อปบี้ (คุณกวิน) บริการดี ใส่ใจลํกค้ามากๆ รวมถึงพนักงานคนอื่นด้วย ดูแลแขกทุกคนเป็นอย่างดี โดยรวมถือว่าสะอาดและคุ้มค่ากับราคามากครับ

2 people find it helpful

Chayanon R.

6.0

/10

Reviewed 126 week(s) ago

ที่จอดรถน้อย ห้องพักทำความสะอาดไม่เสร็จ รอ Check in เป็นชั่วโมง

4 people find it helpful

Accommodation's Reply

15 May 2023

Dear Khun Chayanon, Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. For your case that happened with you from above. We're going to quickly investigate and take action to improve our service as soon as possible. We do apologize for any inconvenience that may cause to you. Hope you will come back to stay with us again on next visit here in Bangkok. Best Regards, Ms. Kuntida G. Front Office Manager

Hardy W.

9.1

/10

Reviewed 144 week(s) ago

Spacious room, clean & breakfast was so good.

1 people find it helpful

Nuttamon B.

Family

8.5

/10

Reviewed 293 week(s) ago

Convenient transportation, clean rooms, and service staff as well.

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1 people find it helpful

Supaporn

Romantic

9.4

/10

Reviewed 294 week(s) ago

Khun Fang (manager) support very well and honest for upgrade room from superior to suite room

1 people find it helpful

Supaporn

Romantic

8.5

/10

Reviewed 294 week(s) ago

Occurred some problem in first night ,but Khun Fang manager really honest for upgrade from superior room to suite room for 12 and 13 Feb’19 , Thank you so much