El desayuno los fines de semana es desde las 8 En la reserva de expedía tenía desayuno incluido y luego dijeron que solo para 2/4 No lo Volvería a escoger no me gustó su comunicación

There was damage to headboard of the bed. There wasn’t a secure drain cover of the shower. Although it was clean and the staff were very nice, with the damage in the room I can’t rate it 4 star.

Frente al parque del retiro cerca puerta Alcalá y calle serrano. Restaurante cerca y del hotel buenísimo.

One of my favorite places to stay in Madrid. Great location and amazing rooms.

The hotel was perfectly located, the view onto the park in pure bliss, the staff are very helpful and efficient. Clean room and spacious. Overall great experience. Thanks

The stay was great, the room was spacious, comfortable and clean. Staff were friendly and helpful. Location is amazing since it is two blocks away from Puerta de Alcalá, but in a very quiet street, so close to everything but good to rest. Only problem was that I reported a noise in some other room, like water issue or something of that sort. Personnel said they would look at it, but apparently I was the only one hearing it. This unresolved issue wouldn’t have been a big issue, but I was staying for 7 nights!!!!!

The location is amazing! Great people and great rooms

The staff is outstanding! Air conditioning works especially well. I would stay there again.

Breakfast was outstanding and staff was wonderful! Great location in Madrid

We were OK with the property however it is listed as a four-star hotel and it’s definitely not a four-star hotel. It needs serious updating. The headboard was tattered the walls near the baseboard were dirty and it just need an overall update.

Excellent customer experience

I booked my stay with breakfast included, had discount on the restaurants according to my account. none of these were honored

Horrible experience

Excellent location and a fantastic Breakfast.

Excellent hotel in a fantastic location across from El Retiro Park. The rooms were comfortable, the hotel was clean, and the staff were friendly and helpful. Being within walking distance of many of Madrid’s top attractions made our stay very convenient. Highly recommended for anyone visiting Madrid.

El hotel está muy bien ubicado, justo frente al Parque del Retiro, lo que lo hace muy conveniente para recorrer la zona. Sin embargo, en cuanto a las instalaciones y la experiencia general, me pareció un hotel bastante normal, sin nada especialmente destacable. Además, algo que considero muy importante hoy en día es que la habitación no tenía cafetera, un detalle que eché mucho de menos durante la estancia.

Excelente ubicación. Habitación amplia y cómoda. Fácil acceso al metro y otros medios de transporte. Frente al parque del Retiro para ir a pasear

Beautiful place, very friendly staff, great location. Highly suggest!

Moldy shower, old TV, small room with no USB plugs. The sustainable effort is admirable but without a room key in the holder by the door inside, everything shuts off. So you return to a room that's hot, dark and no charged electronics because even the plugs turn off. It looked like they were remodeling and replacing tvs but don't stay here without confirming they've updated!

Excellent location. Close to retiro and metro. Good character and charm but some items in the room like ceiling tiles and shower head were busted. Wrap around patio looks nice but nowhere to sit and trees block any view except of the street below. Staff was friendly and helpful. Overall a decent stay but the cost I wouldn’t think is proportional to value.