Good rooms that did the job. Staff were very helpful and courteous.

Great hotel very central

Habitacion limpia, buen desayuno

Este hotel es completamente viejo, el baño muy viejo y con muchas manchas al igual que las sábanas y toallas. El desayuno nada que ver

All good, but in-room service was a bit slow

The staff was friendly, breakfast decent, room was ok, best thing was the shower.

The beds and pillows are comfortable – supportive, but not hard. Linens and towels are not the best quality and were brought to the room with stains on them, including blood stains. Room service was unreliable with days when many things were left undone. Shampoo is not good, bring your own. Air conditioning is very weak and ineffective. The breakfast is mediocre, but there is fresh fruit, so it is not impossible. There is ample storage, a nice refrigerator and full-body mirror. Glasses or cups for the bathroom would be good to have, and a line to hang clothes in the shower. Bathroom lighting is horrible, and the room lighting is not much better. The neighborhood is abominable, with trash, garbage and smell of urine everywhere, and lots of homeless people and hookers. Not very safe for single people.

Good services

Clean room, excellent Brazilian breakfast and easy access

All are good except cafe maker without caffe in the room

Nice free classic Brazilian breakfast. 1st and 2nd floor have no windows onto exterior… but windows onto interior of the building, weird… We barely had any hot water on the 2nd floor. Room we got on 12th floor was much better and had windows. No bathtub. No electric kettles, so we couldn’t make tea or coffee.

I stayed in room 1008. The staff was nice, the room was clean but the bathroom was very, very small. The hotel does not have signs to indicate when a guest wants housekeeping services or when not to be disturbed. I asked the concierge to let the housekeeping staff know in advance that i did not wish to be disturbed. The following morning, I was disturbed by housekeeping staff , inquiring if I wanted the room clean. They rang my room's bell twice at different times and woke me up. I had arrived in the hotel very late from hanging out. I was not happy about this.

Very good

Muy bueno

My husband and I had a wonderful 11 night stay at the Americas Granada Hotel. The hotel has all the amenities one would need for a comfortable stay. The rooms and the public areas of the hotel are extremely clean. The hotel staff is friendly and welcoming and the service by the front desk, the housekeeping and the restaurant workers is excellent. You can easily access all major tourist sites from the hotel and the hotel’s rooftop terrace with a panoramic view of the surrounding area is an added bonus. The area around the hotel is safe and walkable and there are a few good places to eat around the hotel. We would highly recommend this hotel.

Clean room

There is no hot water no microwave and no refrigerator in your room it's always loud and it's only one guy at the desk that helps you as you arrive all the other ones have you stand there for ten to 15mins while they do everything besides helping you

I would not book again, property was a worn out and the bathroom was dirty.

Very old and dirty hotel, not for recommending.

I didn't like the smell of sewer in my room at times. I hated that the maid stole my son's money and when we had dinner in their restaurant they couldn' t find change for us and suggested we go in the streets to find change knowing we don' t speak Portuguese!