Overall Ratings & Reviews Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

El staff muy hamable, el hotel es chico y muy comodo.

The property was nice the staff was great! Some areas from the outside needed some touch up. With all honesty I did not like the food at all, it was so bland I was expecting Mexican food but it was nothing like I expected it.

Save your money don’t stay here it was horrible customer service our room was leaking from the restroom roof and they didn’t want to change us rooms!! Also when I showered only cold water came out! The food was horrible as well!

Excellent place to stay. Rooms were clean and the bed was very comfortable.

This resort is in a perfect location. Easy quick walk to shopping, other restaurants, groceries. Everyone is so friendly and accommodating. The SunClub is a nice touch for selective drinks, snacks and seating. Raymundo and Simon at the swim up bar are the very best. Lots of activities and entertainment if you chose.

Upon arrival you are greeted with smiles and helpful staff to gather luggage and help you to check you in. English speaking friendly staff in the front of the hotel. Unfortunately you are then inundated with staff required to offer you specials and deals they offer through the hotel, and do not take “no” for an answer easily. Throughout the rest of your stay anytime you walk through the front to the elevator to get to your room, you will be offered deals and promotions. This gets very tiresome over a weeks time. The hotel itself is dated and was constantly being under repair in various spaces throughout the hallways and ceilings. The amazing part about this hotel is the staff and food. I am vegan and was worried about not having choices during my weeks stay, But I had nothing to worry about. The chefs prepared special breakfast, and dinners for me everyday upon request. The food was always fresh and delicious. Served with love and care. The staff there was amazing and I’d love to give a shout out to the people who made an impact during our stay. Arturo - made sure I had vegan dinner every night Héctor- food server always knew I wanted white wine Leonides- attentive server always had our table and food ready Alejandro- serve drinks poolside with Grace Sergio- english-speaking friendly helped out with ATM confusion Alicia - super friendly and always helped us in the morning with breakfast Yessica - amazing energetic tour guide for bicycles Henry- super fun activity director

It Is okay nice hotel but kind small in the pool area ,the host at the restaurants kind of rude to others waitress when they try to give us better seating for the family they seem unorganized on the restaurants service, very unhappy workers

Nice location, conveniently located to shops and restaurants. The hotel staff were helpful and friendly. The property was well maintained but dated.The buffet was as expected for an all inclusive resort. Overall, I enjoyed my stay.

Like the small.nature of the resort and the amount of dining amenities on site. Rooms with balconies was appreciated

Elevator was very fast. Wait staff was very friendly. Most everyone spoke English

We stsyed just one night to enjoy Superbowl. Party was wonderful, service excellent, food so so, drinks plentiful and very average, typical all inclusive. Problem with people reserving lounges around pool still persists. Overall this is a typical all inclusive, rather average wigh very nice staff. Beware of the time share people, just say NO.

Needs updating

The restaurants are not staffed to properly accommodate the volume of guests. The pool was dirty and the floor of the pool was damaged in several areas. Many wanted to play water vollyball but the balls were waterlogged and extremely heavy. For a large resort to NOT replace a $10 volleyball is a bad look. The maid staff was very friendly, and hard working. The restaurant servers and the food truck employees were doing the jobs of two people, which made service very poor. The food quality is a bit less than average, The bell hops, and doormen were great. The servers working the coffee bar/snack stand were all very nice. The property needs to be refurbished, the only redeeming quality is the hard working staff. The concierge was excellent!

Staff was not great

Overall a great place to stay everything worked properly and staff was generous, will definitely return.

We had a very nice stay. Staff very friendly and accommodating

Every member of Sunscape were very professional and cordial at all times. We had a great time we already planning to come back we love it.

Wonderful staff! It’s just too bad that their management still makes them all wear masks, feel so bad for them.

First time staying at this resort and it was absolutely awesome!! The staff is so friendly and eager to please their guests. My partner and I were treated excellent. Nayelli the bar waitresses was incredibly kind and attentive. Our pool side waiters Ignacio and Alexander were also very kind and attentive. They walk away saying “my pleasure.” The fish tacos and the hot dog (gourmet) at the snack truck were delicious!! I thought the buffet’s were well maintained and the food was good. Remember to tip your service workers!!

This is our 3rd time to this exact resort and we love it. Safe and can cross street into downtown to visit other entertainment establishments (Frank's Bar, etc. Staff is friendly and helpful. Resort is clean and secure. Walks on the beach are fanastic. Our favorite is they just installed 4 pickleball courts and have one tennis court. Great resort and we will go back next year!