Location location location

We loved some things about this hotel, but found that there were a few things lacking in a 4 star experience: The good: - The room was clean - Having both a bath and separate shower was a bonus - My partner had a massage and facial at the spa and thought it was lovely - The pool area was lovely and not busy at all during our stay - The daytime reception staff were lovely - The location, right outside of the gate to the cite was excellent The bad: - I would expect a small fridge in the room to cool drinks. It was 30°C outside and it would have been helpful to be able to take some cold water out with us whilst exploring Carcassonne - I would expect a 4 star hotel with spa and pool to provide a robe and slippers for guests to use - The night manager/barman was rather short with both ourselves and other guests - The breakfast was not of a standard I would expect. Only one type of unflavoured yoghurt, the pastries were ok, a very small selection of fruit. Coffee at breakfast in a 4 star hotel should be unlimited. We had it included in our room rate (thanks Expedia) but would have been disappointed if I'd paid 18 euro for it. - We had to remove half a dozen wasps from the jacuzzi before using it Would I stay here again? Probably, but only if I could get a good rate and I wouldn't pay for breakfast.

Quiet, friendly lovely setting. Very relaxing. Will return

La robinetterie du lavabo de droite coule . Sera à réparer Même celui de gauche commence De plus divan à changer brisé Par contre le lit est tres confortable

Location is perfect The spa is superb

This a charming boutique hotel right in front of the main gate of the citadel. We really enjoyed our stay and we can only praise the staff and the quality of the hotel. Our only slight disappointment was the layout of the room and what we have seen it seems that they all share the same flaws. While the quality, cleanliness and space was there, we found the room crowded and badly designed. For example there is only one small table that is overloaded with a coffeemaker, a lamp and a pile of documents about everything and anything. That the easy one to fix. The bathroom is weirdly designed, same feeling it seems the architect wanted to put all possible things in a too small area for that. You have a shower, a bath, a toilet and a double sink in a space of 2.5 by 3 meters. It doesn’t really fit, leading with a tiny shower and the toilet right in front of it and no space to circulate between the sinks and the bath.

The hotel is very convenient for accessing the fortress, shops & restaurants. It is right across the street from the wall & very close to the gate without the long uphill walk. Staff were friendly and helpful. The bed was comfortable, room was very clean. The shower was a little small but fine & there was also a free standing tub. We would definitely stay there again.

Loved this hotel excellent location.we were there low season so pool etc not fully open.

Really nice hotel, very convenient location. The downside is breakfast, the amounts served are really poor (ham/cheese look more like nibbles), no good value for money in my view.

No

The room was beautiful. This was my favorite hotel in the area. Charming boutique hotel right outside the city walls. easy parking - which was a plus.

Staff and the room were lovely....Painting for the duraction of our stay was a drag, though! They should have clsoed for that.

The window has only a thin curtain, so you can see both inside and outside.

This hotel is all about quality, quality of the staff, facilities and location. From the moment of our arrival the staff were fantastic and accomodating, allowing us to check in early so we could explore the medieval city without delay. Our room, number 9, was a little on the small side and located next to the spa which meant it got a little noisy at times and we did get wafts of a chlorine smell occasionally. However the quality of the room was good and the room serviced to a high standard. We didnt take the breakfast option instead opting to explore the local cafes and bakerys in the old town. The bar area was good and the staff even made a cocktail for us which wasnt on their list. We spent an afternoon down by the pool area which was quiet due to the time of year I guess, but the furnishings were high quality and the Jacuzzi was great. We loved the hotels location which gave us direct access to the medeval city and a 15 minute walk into Carcassonne city centre. We will go back.

Not quite the romantic break suggested by photos & description. Loud party in room next to ours (not in main building) and music in bar with loud base thumping. When we asked to change we were told it was even noisier in the main hotel. Seems they accept groups. Rooms by pool very dark creating a bit of a ‘dingy’ feel. Check your bill. Ours charged us for b’fast for all four days when we only had one. Great location but disappointed.

No better location to visit the Cite.

Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.

Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car. Friendly staff. Bar is open all day for hot/cold drinks and snacks. Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.

Excellent location close to gate of the old city. Great amenities and excellent service.

Beautiful property. Very friendly staff. Very accomidating. Lovely views.