The room we booked (a cottage) was not offered to us due to an overbooking and we were given a significantly sub-standard room (an executive suite) for what we paid for. The room we had was significantly smaller, overlooked a roof, we could hear the bar from downstairs, there were stains on the carpet, to name but a few grievances. We were told of the change a day before our arrival, meaning booking an alternative wouldn’t have been financially feasible. When asked for a discount, we were told it wasn’t an option. We will not be staying here again.