Would give 3.5 if I could. Kitchen and bar staff are very friendly and likable; however the front desk staff has room for improvement. The key card system is very easily malfunctioned and I had to visit the front desk multiple times for them to fix both of my room keys. Their English is average but there was more often than not a language barrier when asking somewhat simple questions such as laundry information and things of that nature. The room was very nice and cleaned regularly, but the safe was locked shut upon arrival and I was unable to get it open, so over the duration of my trip I had to store my valuable/important items in hiding places. Other than that I had a great time, and if I found myself in Santa Ana again I wouldn’t mind staying here a second time. The pool and gym area were very well kept, but for some reason the rooftop bar was not open a single time over the weekend and I’d assume that’s how it stays most of the time. If you’re visiting CR to explore the land, beaches, mountains, and local area then this place is great for that,, lots of transportation options from the hotel for easy travel. If you’re really into art and museums as well this is a place you’d better visit as every floor and hallway is filled with paintings or sculptures. Last but not the least the breakfast gets a 7.5/10 in my book!

Great little hotel! Clean comfortable spacious room and the staff were wonderful. Lots of restaurants and shopping etc nearby. Very good buffet breakfast included and the art collection is amazing. Nice pool and bar area up top with a good view. Has a great vibe. Would definitely stay again.

Enjoy this hotel, love the location and the art

The room is spacious, and the breakfast buffet is very good. What stood out most was the hotel’s art collection, displayed throughout the property—it felt like staying in an art gallery.

The art was great!!

Muy bueno!!!

Room was spacious, well appointed, clean and had all amenities necessary for a comfortable stay

Good, spacious, clean rooms. For us the location of the hotels is great, as it is close to several places we frequent.

Staff friendly and the breakfast is always great.

Everything was great.

Such a beautiful hotel in a great location. Wonderful paintings and sculptures are everywhere you look. Room was clean, modern and luxuriously appointed. Very cool pool area. Restaurant has excellent food, and the breakfast buffet was bountiful with something for everyone. Staff was very professional, helpful and gracious. Lots of shopping and great restaurants in the immediate area. Great place to stay in the San Jose area.

The property is very well kept, customer service is superb, and location is close enough to city and close enough to beaches.

Good breakfast too

I haven't choice to eat breakfast since I have to go airport early in the morning

yes

The breakfast was so good and all the attendees are very friendly and helpful

Very cool hotel in the city. If you like art- this hotel is full of amazing pieces! Very nice staff, and very cute roof pool area with views. Nicely done!

Clean room, good breakfast and helpful staff. I would definitely stay again.

Loved the hotel. Had a wonderful stay here. Lovely breakfast.

The reception has a nice vibe. The staff was courteous and the room is spotless!