Made a reservation on Orbitz and got to the hotel and no one was there to check me in! I had to find another place in the middle of the night.

I recently stayed at this hotel, and while I wasn’t expecting luxury, I did at least expect the basics to be as advertised. Unfortunately, that wasn’t the case. First off, the service was bearable—the waiters and staff did their best, but it was clear that there was no real management overseeing anything. It felt like everything was just left up to them, and they were doing the best they could with little direction. The two restaurants was another letdown. A huge portion of the menu was unavailable, so we were left with very limited choices. If you’re advertising a diverse menu, you should at least be able to serve most of it. Overall, this place feels completely unorganized and mismanaged. The staff are trying, but without leadership, the whole experience falls flat. Wouldn’t recommend unless you’re fine with a place running on autopilot.

It was a pleasant stay and very friendly and helpful knowledgeable staff.

It was raining cats and dogs and walking into reception with the fire burning was quite enjoyable. Reception was a pleasure and seemless. Rooms clean and well appointed. Even with load-shedding the essentials were working and the Grill Room gave excellent meals including breakfast. The only "question" I have is why breakfast only starts at 8. Does result in coming late at the office.

Our stay was excellent as always but the reason why I have two points marked with a shortfall is that due to the rain our room (27) had a leak in the corner which soiled the carpet. I know it rained heavily but its still a problem I decided to report because it can cause mildew to form and the carpet destroyed.

It’s a beautiful setting, we had 1 nice room ., one average, that had a bad smell in the shower . They moved us . Food & service was not good , wouldn’t go back . Overpriced for what u get

There is no attention to detail and standards are not kept across the board. This could be an amazing place, but until someone cracks the whip this lovely place will be a bit disappointing. The main redeeming feature is location, it is stunning there.

I have traveled extensively in South Africa & i would have to stay Val Du Charron was in the top 5! From the ambiance, to the views, to the fine cuisine & service, i was thoroughly impressed.. I enjoyed my room with a view & the lovely tea & coffees that were so elegantly placed in my room. All the comforts & European elegance captured in Africa! I would definitely go back...

Overall we where very happy with the friendliness of the staff and how beautiful the Estate was. Just want to give some advice to the estate, the room that we stayed in, all the doors and extractor fan in the bathroom were very squeaky and noisy and needed some oil.

Beautiful place and very very friendly staff

Staff very helpful and caring. The view was spectacular and beautiful areas to sit back and relax.

Thoroughly enjoyed our special weekend at Val Du Charron. Very friendly staff, beautiful comfortable rooms. Spa on the premises was an additional treat and Beauty was the best therapist. Thanks for a wonderful stay

Beautiful hotel, gorgeous location. This exceeded all our expectAtions. Will def stay there again.

Accommodation good. There are two restaurants. The Italian restaurant terrible. Service was bad and food really not good. At the other restaurant the service and food was excellent.

Found the Superior Double rooms uninspiring. Old carpets on en-suite shower floor. Diluted Shampoo in showers. Aircon didnt work. Upgraded to 5 star room, as no other rooms available and paid for it. Then had no internet, no working phone so still had to walk up to order breakfast at main bar. Service was slow and prices are steep and hygiene is questionable. The venue and the surrounds are very tidy and the area is very beautiful. Its a pity that the continental breakfast was the same every day, no variety, but was good. The stay was not enjoyable and we will not stay at the guesthouse again.

Quiet and tranquil.... Had a best sleep in 2 weeks while working in Cape Town

They couldn't find the booking from Hotels.com at first and once it was clarified, we got a room with no view or shall I rather say a view to the staff quarters. It wasn't what I envisioned from your website.

Fantastic experience on all fronts.Great hotel with fantastic views of the vineyards and the mountain Great service and hospitality. The Grillroom menu was excellent and the food did not disappoint. Vegetarians will however have to order from the the Pizza E Vino (the other restaurant at the hotel).An extra smile as we were upgraded to a suite.

Stunning views, wine, food and facilities. We stayed in the coach house with pur own splash pool and amazing private courtyard and room. Staff are friendly and make everything easy. The wine is fantastic too and you can do free wine tasting to choose your favourites. Enjoy as much as we did.

Excellent place to stay for views and location to wine estates. Own restaurant limited and service at breakfast needs attention