Clean room

It is a beautiful, well maintained resort in a gorgeous area. But this is where it stops. If you are expecting the standards of a Hilton hotel, look elsewhere. First, you go on the beach hoping for some relaxing time. But you get continuously pestered by sales people from the hotel who are trying to sell you this safari and this dive and what not. This was truly annoying, especially that in conversations, they get too familiar with you and start asking personal questions about things that they have no business inquiring about. One of these had a very slick presentation and we signed on to an exotic trip. We ended up in a beaten car driven by some maniac who drove 150km/hr on a road where the speed limit is 100km/hr, and a car that felt like it would break apart any minute. Then, the trip overran its time and we had to cut it short. The pricing is left to the usual bazar-like haggling, which is another layer of annoyance. Why can't the hotel just put fixed prices and make everything clear on check in and be done with that? Also, when you go there, don't sign for any of the restaurants! We signed up for one night, the food was cold, the bread came straight from the fridge, and everything felt like you are being gouged price-wise. I complained to the staff, and they apologized, rather profusely, but I had to pay for it because "the system is too complicated and once an entry is made it cannot be removed"- said the lame excuse of the property manager. The worst Hilton experience

This place is the best hotel in the world due to the incredible staff… Mossab, Nour, Said and Mohammed (ocean blue) were just so kind and made our stay outstanding. The pools, beach, food and rooms were all outstanding… can’t wait to come back.

This hotel only existed in my dreams until last week! It exceeded all expectations and what made it super special were the staff who were so kind and amazing people… special mentions go to Mossab, Nour in the hotel and Said who worked at the beach and Mohammed who managed Ocean Blue diving centre. The rooms were so comfortable, food had so much choice, pools everywhere and a cute train that drove us to the beach.. not that we needed it as the beach was so close with the best reef in Marsa Alam! Everything this hotel did was five star I want to move in! Will be back multiple times a year. Thank you to the best team ever!

Very nice and clean and quiet place. Very nice staff and faculties.

* It is not permitted to swim in the Hotel' Beach due to corals. So u have to walk to a nearby public beach to swim under yr own responsibility!! This what hotel wrote on beach!! No privacy or safety at all at the Public Beach due to visitors coming from outside.. * Staff are seeking tips for everything they do even for normal room cleaning.. They are not trained at allll ( loud voice, speaking in non descent way about guests, don't respect guests and leave them waiting in queue at dinner and say don't bother, let them wait!!, staring at guests especially on beach.. Etc) * The Chef was sitting with his family on the pool with the uniform * Food is tooooo bad, tasteless.. Snacks is only bad pizza everyday on beach.. They mix juice powder with water and serve u a cup of colored water at breakfast and dinner.. Fresh juice is sold for 4 - 6$.. They also offer any drink for the all inclusive guests with charge after 12 am!! * Animation Team don't exist on beach, only at the pool.. One day they didn't make a night show and offered a party just for guests who pay 10$ and prohibited others to enter 🙄.. * Rooms are old and need renovation.

Excellent

The nicest staff. Overall experience was good. If I had a negative thing to say it is that the quality of food was not up to Hilton’s standards. The resort is huge, so make sure you got your walking shoes.

The spa services were good, but the all inclusive buffet food was awful

This large resort is located about 30 mins north of the remote town of Marsa Allam, so you’ll need transport. It’s over 3 hours to the nearest town of Hurghada but there is an airport for some charter flights. The Go Bus serves Marsa Allam from Cairo (around 9-10 hrs) and will stop outside the hotel if requested. The whole coastline where the hotel is situated is a diving mecca, but this hotel stands out because of the magnificent coral reefs that it sits on that is perfect for snorkelling and is home to many turtles who live in the sea grass between the reefs. The hotel is not new but is in generally good condition. It is very comfortable, with good facilities. There are 4 pools, one of which is huge and perfect for kids. The grounds are extensive and the gardens are reasonably well maintained with plentiful bird life. It’s a 10 minute walk to the beach but they run a shuttle “train” every 20 mins that does run on time and regularly so you can count on it. One negative is the fact that in-room internet costs $10, though Honors members who book through Hilton get it free. There is free (almost unusably slow) wifi in reception. The resort is all-inclusive with buffet-style dining in one central restaurant. The food is not fancy but is plentiful and tasty with a good spread and the service is cheerful. The service is good in general and staff really go out of their way to help. They generally speak good English. Overall the resort is great value for money.

The resort is huge, but still well-arranged. There are many sign posts so you can't get lost. There's a tram every 20mins to bring you to the beach and back - but in my opinion, that's for the very lazy people. From our hotel room, we only had a 7min walk to the beach, so it's really not that far. The beach is very nice, but you need to be aware where you can go swimming, because there's a big natural protected area since the coral reefs are right next to the beach. The hotel staff was nice except one guy down at the beach bar. He was always very grumpy to us everytime we ordered something. If you want to taste delicious Egyptian food, or even good food, you will be disappointed here. We were traveling around Egypt for two weeks, and the food at the Hilton Resort was the worst we encountered. At least it's edible. And you have to be lucky if you're wifi works. Mine only worked in the lobby and at the beach. Sometimes it worked in the room, too, but most of the time, I couldn't even log in. I asked at the reception and they tried to help me by chaning the IP-address - but then it worked in my room but didn't work at the pool anymore. I wonder how many people would have this problem if the resort was fully booked and everyone tried to log in...

Overall very good resort. Staff are friendly and don’t waste efforts to make you happy. Food and service are very good. Beach is excellent and diving center is very good.

Ein wirklich sehr schöner Club, und sehr gepflegte Anlage, wundervolle Korallenbänke kann man ganz easy vom Strand weg erkunden, wenn man Schildkröten sehen mag, hat das Nachbarhotel eine dieser langen Brücken, da kann man für 5 € sein Glück versuchen :) das Essen war auch mehr als ok alles in allem war’s ein super Urlaub 😊

I didn't like when hotel closed my room and tell if you don't pay again take your thing and go out

The Hilton was amazing. Marsa Alam is difficult to get around so an all inclusive best fit out needs. My only complaint is the pool was too cold. But we liked the food, staff was great and very friendly. The hotel offered really great services for people spending a week or more. They have entertainment and activities along with a variety of restaurant options.

The property is in poor condition not well maintain, I expected much better for Hilton. The food quality is also very poor and the restaurant looks and feels like a cantine. On a positive side the rooms are very quite and clean.

the grounds and gardens very good. Small Train service to beach good. Music too loud at main pool.

Fantastic vacation, excellent sandy beach, perfect rooms and very good food.

What I liked most is location. The coral reef starts about 10 yards from the shore and it is kept pretty much intact. Rooms and pools are excellent. The major issue is restaurants and food. In March 2019 they sold more all inclusive packages than their facilities can technically accommodate. There are two small restaurants on the premises and a food court that remained me a typical high school food court with average food quality and lines everywhere. I spoke to Hilton HHonor manager and she made reservations for us to one of the restaurants for three nights. Otherwise, I had to get up early in the morning and try to make reservations in the hotel lobby in person (no phone calls...). Last but not least, beware of their vine. It is a red substance that is delivered to the hotel in 5 gallon plastic containers and dispensed through the soda taps, somethimes with bubbles, sometimes as is... My suggestion to the owners of the resort is to find an honest Feed and Beverages manager as soon as it is technically possible.

Great hotel. The area at the beach where you can actually swim is too far of a walk.