Upon our arrival, the man at the front was very friendly in helping us to check in and gave us the option of rooms. We chose a room that was not ready to be checked in to, and they worked as quickly and efficiently as they could to ready the room. The turn over was quick, so I am not sure how clean the room was, but we had new linen and towels. The only concern we had was that the ac unit did not cool the room very well.