The hotel is conveniently located in Zermatt with short walking distance to everything. The staff was very friendly and room was spacious. The restaurant at the hotel was amazing for dinner.

One of my favorite hotels we stayed in while visiting Switzerland. Comfortable, beautiful, and service is top notch.

The staff service is horrible. If you pay city tax by card, they will charge you 50% more. The staff is not friendly at all, super mean. You will not have any greeting at breakfast, but will ask you very impolitely to leave your luggage outside of breakfast area. I would not recommend this place if you value customer experience.

The hotel and staff were excellent. There is construction in the area and work started at 6:30 am. Otherwise, my stay was wonderful, breakfast was delicious the room looked freshly renovated and very clean.

Very helpful stuff. Great views of the Matterhorn quieter location compared to hotels on the main street where the shops and restaurants are. Room was very clean and spacious for a family four!

We just finished staying for 3 days at the Aristella in Zermatt and really enjoyed staying there. The staff is very friendly and the room was spotless. The Aristella is close to the train station, main shopping area, and attractions like the Glacier Paradise cable car and the cog railway. The breakfast (and the staff at breakfast) are great as well!

Gave us some chocolate at the end of our stay!

Family run hotel with minimum number of rooms. All staff were extremely helpful and friendly. The restaurant food and service was exceptional.

Beautiful hotel. Get the room with a balcony: you can see the stars and mountains at night. Magical.

Friendly staff and reasonable price

The location and views from the property was amazing. The restaurant is fabulous. The staffs are very friendly and helpful.

This is a beautiful hotel in the heart of Zermatt. Our room was spacious, clean, and had a great view of the Matterhorn. The staff is friendly and helpful. Only a five minute walk from the train station.

A beautiful traditional Swiss hotel that is located a 10 minute walk from the Interlaken West train station and shopping strip. There are lots of good restaurants located within walking distance from the hotel.

The hotel was beautiful, the staff super-friendly (especially Esther), the location was excellent, and the facilities top knotch. I especially liked the wellness center, which includes jacuzzis and a steam room, and the breakfast, which was delicious and included.

Great staff and breakfast!

Overall this was an excellent hotel, with special mention to the highly competent staff and owners. We found them to be personable and helpful, which isn't always the case in Zermatt. Nice balcony, quality breakfast and exceptional large wellness centre. This would be our preferred location if staying in a hotel in Zermatt.

Overall experience was awesome, great staff and beautiful property!

An excellent hotel with the most helpful and obliging staff. An excellent room with stunning views

This hotel was absolutely amazing, the breakfast, the food, the location, the view, i just absolutely loved it.

Amazing. Staff were so kind and helpful. Location was great. Hotel was clean, room was stunning, layout and amenities were excellent. Breakfast was so good, lots of options.