Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.

Na/good

AC kept room clean. Staff was friendly. Only downside is that you can hear all the noise from outside.

Located right where all the 5ta action is!

We stayed for 4 nights. The staff was amazing and helped replace towels and provide beach towels daily. The place it self was beautiful as well!

This is our go to stop in playa! It is always a nice stay, clean and well maintained. Close to 5th Ave but still quiet. Love it!

The location of the property was a huge selling point. Central to everything you need, to get yourself access to food, drinks, entertainment, shopping etc. The beach is within walking distance and so are all the other places you'd love to see. The roof top garden/lounge area is ideal for relaxing and enjoying the beautiful scenery of the area, with a direct view of the beautiful beach.

Clean room, great staff, perfect location. The restaurant & 7/11 downstairs was a major plus.

The food at the hotel restaurant was excelllent. Staff were very helpful. Rooms were cool and AC worked really well. Rooftop is a must see.

I love the location. I love the balcony. I like the view.

I booked this hotel because it provided 3 beds. Room was clean and big enough for 2 adults and 2 teens. Air conditioning was working well, but there was no fridge. Noise could be a problem since it is located at 5th avenue. On Saturday it was noisy until 5am. Other days were better but not for people looking for a quite property. Easy access to ferry or restaurants.

Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.

Air conditioning worked, staff was very helpful

Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.

The room was spotless and very comfortable. The staff was amazing!

The staff were very friendly. The location was GREAT, and the room was ok.

Amenities were not good, room was very small. No locker available to keep your passport safe, charging dock was not good. Water was not warm enough to take shower in cold days. Water pressure was too low. Staff were good and location is good. Near beach and 5th Ave.

Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.

Hotel was great! A bit noisy because right off the main strip, but I intended that already. The room was nice and clean. Front desk was amazing. Very good communication prior to our arrival. We also got picked up at the airport and that was an easy! We did have a terrible experience at the restaurant where we were sat and completely forgot about 32 tops came in ordered drinks and also ate their meals before we even got served our meal. Pretty disappointing because it was myself and three young kids just got off of a long flight. We’re looking forward to a nice meal. We ended up just getting it to go eating cold in our room $150 American later. Pretty disappointed in that feature for our first night. Hotel was great would not recommend your first night down at the restaurant if you’re hungry!

I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.