Hello Joshua, May I start by thanking you for sending us your honest feedback regarding your stay with us. Your invaluable comments are important to us and we take all of these very seriously. Regarding your concerns, we would like to politely inform you that we didn't receive any issues about your stay in the room at that time. It is our standard procedure to have our guests transferred to another room should we receive such concerns. But please be informed that your concerns are well noted and taken cared of. Aside from that we believe that you had a safe and comfortable stay with us. Thank you so much and we hope this would not deter you from staying with us again soon Sincerely Raiza Guevarra Hotel Manager