Overall Ratings & Reviews AluaSoul Ibiza - Adults Only

We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.

Property was beautiful and the most of the staff were very welcoming and were truly helpful in making our trip an amazing adventure. Particularly Tomasz and Jazmin were extremely helpful in making our trip a memorable one. Could not have asked for a better place to lay my head down in Ibiza. Only thing that I found odd is that the All-inclusive that you pay for is only offered certain hours of the day which threw me off because everywhere in Central America and the Caribbean All-Inclusive is from the moment you check in until you check-out. But other than that food was amazing, rooms were nice and clean, and the views were picture perfect.

Great hotel

Really lovely hotel and all the staff were warm and welcoming for a solo traveller. Super helpful when I had questions about transport or anything else.

Séjour parfait ! avec mon mari, nous avions la chambre vue mer une pure merveille ! Nous étions en demi pension les repas étaient excellents ! Mention spécial pour les serveurs très gentils Je recommande +++

very good

Alua soul in es cana ibiza is a truly lovely hotel, good modern facilities, infinity pool ect but it also backs it up with a good selection of tasty fresh cooked food and friendly welcoming staff, we were there in april so not all the facilities were up and running but there was still more rhan enough to keep us occupied plus i had one of the best back massages ive ever had she got every knot out of my back and neck! Will definitely be back x

On the outside, the hotel looks beautiful, a clean white resort with lovely grounds and a nice pool. The real highlight, however, is the staff. Jasmine at reception was absolutely wonderful and a huge credit to the hotel. The bar staff were also very friendly and welcoming. Unfortunately, despite the nice exterior and great service, there are a lot of flaws that really let the experience down: • Drinks: Cocktails were mostly ice and sugary syrups. Even though we were on the all-inclusive plan, many drinks like ginger ale and bottled water weren’t included, which felt frustrating especially when you have to walk to the supermarket for basics like water. It really defeats the purpose of going all-inclusive. • Food: Very disappointing. It was often cold, unimaginative, tasteless, and extremely repetitive. Sometimes food appeared hot on the outside but was still frozen inside, like it hadn’t been properly heated through. We ended up paying extra for nachos at the bar just to have something decent to eat again, defeating the point of all-inclusive. • Room issues: We only received one bottle of water in our room even though there were two of us, and the espresso pods were never refilled. The shower head also didn’t work properly, which was another letdown. Would I return? Probably, simply because it’s likely the best option in the area. The resort has good enough facilities and lovely staff, but next time, I wouldn’t bother with the all-inclusive. I’d rather eat out to get de

Absolutely fantastic.. very friendly staff, lovely food and a great atmosphere. Will be back

The staff were exceptionally friendly and showed great dedication to their work, which I truly appreciated. It was clear they were doing their best under the circumstances. However, it also seemed they were overworked and possibly understaffed, which may have limited their ability to consistently deliver the high level of service they’re clearly capable of. While their attitude remained positive throughout, there were occasional small oversights. Likely due to the heavy workload rather than any lack of effort or care

Super clean, incredibly helpful staff, super efficient and friendly - gave me lots of extra pillows on arrival on request. Valentina the events organiser was absolutely amazing at her job making everyone feel so welcome, so warm and friendly, and that nothing was too much trouble. She made our stay ‘super special’ with activities ranging from table tennis & water aerobics, The food was Amazing -fresh, diverse menus, lovely environment, very welcoming. Would have been great to have had water available at the evening meal. A few inconsiderate guests played their own music very loud around the pool and there was a particularly noisy, high spirited, drunk guy. This holiday destination is an absolute gem! A real treat! - made to feel so welcome & super Special! Thank you so much! x

We stayed here for the Ibiza marathon. We were really happy with the location and felt it was a great value for money hotel. Really lovely and friendly staff. Felt very clean. We liked how the key to the rooms were on your wrist band. We will definitely come again! Thank you for a great stay.

Room was nice and clean, food was good but a little repetitive.

It’s beautiful to the eye and very relaxing. The pool areas are lovely but the staff on reception need to be a bit more pleasant and the food is poor for a 4 star. If they got the food and running of the restaurant sorted it would be amazing.

Nice hotel views and I enjoyed the food

Great Ibizan base. A well appointed hotel in the bay of Es Canar. Three pools, a spa and fitness centre. A pleasant dining area with views of the bay and a nice patio area. Food choices are good as is the quality. Hotel staff are excellent. Super friendly and helpful. A hotel I’d be happy to return to.

Initially the staff tried to pull a fast one by putting us in a different room smaller than the one we had booked saying because we booked via Expedia it’s the room we booked. But after a bit of back and forth we were given the right room and everything went smoothly. The pool view is a lot nicer and quieter than the sea view although the sea view is prettier in the morning. We chose the all-inclusive option and it was the best option

Amazing experience at the hotel, highly recommend….. Thanks for everything.

The hotel is very modern. The pool area is lovely with plenty of sun loungers. Food was nice, something for everyone. The only comment is the pool closes at 6 which seemed a bit early when the sun was still very high and hot. 7pm would probably be better. The room with a view of the sea was lovely.

la piscina cierra a las 6pm y no pudimos utilizarla. El horario es malísimo para verano.