Need to improve check in process. I stayed twice 1week apart and both times had to the after hours check in number as no one answered to door bell.

Nice guest house by York hospital about 20 minutes from the tourist attractions like York minister and York dungeons only down side I had was had to phone up to get into room when if they send a email with keypad code the night before or in the morning they wouldn't have a problem and a bit of mold in bathroom on the roof by shower outh then that very nice guesthouse

Nice staff and helpful

The hotel is well situated for exploring York but it is in quite bad condition. The front is shabby with long grass and it all just need a a good tidy. The room was in pretty poor nick, the door kept getting stuck on the carpet strip. But the worse was when we came back to the room in the evening, the bathroom stank of sewage, it was awful trying to brush our teeth with the smell in there and it smelt all the next morning. I understand it’s a budget room but it was an awful smell to have to be around for so long. Myself and my wife also had to help a lady who couldn’t speak much English try and check in, it was not that late on in the day but there is no staff present so she had to try and check in over the phone and wait for a call back. It was an awkward situation for her but luckily we were there to help her in. Parking was easy though, and the bed was comfy but I doubt very much I would stay again

Very clean and comfy even provided a fridge. The only fault was the kettle didn't work when i went to make a cup of tea in the morning. Otherwise excellent.

I spoke to the hotels.com online agent and was told I’d get a phone call about my complaint, I didn’t. I am going to get my money back because this place isn’t fit for purpose. Absolutely disgusting hygiene and service when we arrived was awful, we had to walk out and spend more money on a premier inn (which was excellent might I add) absolutely disgusted at the idea that a hotel like that would be even advertised on your website, and then even more disgusted that when told I’d get a phone call from you ive been left in the dark. I will be on the phone Monday morning, from one unhappy customer.

Good Wi-Fi, cheap, clean, The shower head is broken make the water pressure low.

We had a lovely ground floor room - the building is dated but you get what you pay for - only complaint I had was the other guests sitting outside our window drinking and chatting loudly till 3am

Awful

Great location, easy check in and out. Cosy room, comfy bed! Would definitely stay again.

It's a nice lodge, room is clean and quiet. The bathroom basin level is too low and a bit small.

Clean comfoftable accommodation but i was given a room on top floor.3 flights of steep stairs.Had to use my phone to book in.No breakfast despite being mentioned on hotels.com.No suggestion made where to go for breakfast.Wetherspoon is nr the station so over a mile away.A mile walk from city.It was mentioned to be in clifton but was over a mile from clifton sports centre where i wanted to go to watch yorkshire cricket.Had to have the fan on all night as no air conditioning on a very hot day.Room next door vibrated at 3am!They have tried to economise when they could have offered a better service and charged more.Ok for one night only.

This accommodation didn’t appear to be very posh and the room looked a bit dull BUT the beds were very comfortable, there was perfect silence during the night and the internet WiFi worked( despite a glitch at first possibly due to my own input or lots of others using it. To be honest this is a lot better than in the usual well known chain hotels that cost at least twice the price. Yup ! We were very happy with everything and a big THANK YOU to those responsible for this place.

Hotel was absolutely fine, only problem was the heating was on when we arrived wouldn’t of minded but we were in the middle of a mini heatwave

Nice friendly family. Nice room and clean.

My stay at Diamond Lodge was fantastic. I had plenty of rest, and the peaceful, quiet atmosphere made it even better. It was truly worth every moment.

said parking avaliable at property did not say you have to pay

The room was average,cleeaniness could be better. The cups and kettle was filthy. There was no disturbence by the other people which was a plus point. There is a bus stop just outside the lodge from which you can get a bus to city centre.

Perfect for what we needed. Short notice 1 night stay in York with friends. Comfortable room in good location.

Reasonably convenient location to city centre. No reception, had to phone a number to gain access of which I didn’t like, I prefer someone at the location to at least provide a key and give information if asked