Overall Ratings & Reviews Hotel Riu Vistamar - All Inclusive

They are keen to change the towels and sheets but the rooms didn't seem particularly clean. At meals they are very friendly and rush to clear away plates even before you have finished, but trying to get water or warm coffee often took a while, and replacement cutlery was hard to come by and ran out half way through meals. My wife had a couple of bouts of vomiting and I gather that several families on different floors had a similar experience. I found all staff friendly, willing and helpful. Food was plentiful, though a little repetitive and tended to get cleared away so late arrivals had a poorer selection.

Quite alot of noice in the food area. We all got sick after being there, so we did not dare to eat in the all inclusive all week.

Amazing views from bedroom balconies. Very clean and staff friendly and efficient.

We are a young family infant and 4 year old. Traveling mid January to escape the cold weather in Ireland and the long January blues. When we arrived the hotel charged us an extra €450 ish because they claim the Expedia booking was for 2 infants and that I had 1 infant and 1 child. Hotel or Expedia would not except responsibility and said it was a technical error so muggins just had to pay it. Was definitely something going on because I talked to another Irish couple with 2 kids and the exact say scenario with them. There was a vomiting bug in the hotel and 3 of us end up catching it was absolutely horrific. The drinks menu had a limited choice and you couldnt buy anything extra that wasn’t on the list. The buffet was poor and a lot of cross contamination going on with the chefs and the food not nice to see after a bug so we end up just eating out in restaurants the whole time after that. If your in a wheelchair or have kids in prams forget about it because it’s 2 lifts and a walk across the main pool and out to the steepest hill in the world to the kids pool and kids club madness. No kids mini disco after dinner because not enough kids in the place only a sea of grey. In short if you have kids and are used to a particular standard from all inclusive holidays stay well clear of this place. All the gym was disgraceful and not a real Rui hotel very poor

I'd read on trip advisor that there was terrible food poisoning etc! Rubbish, they might have had a norovirus bug in the hotel but staff made every effort with sanitisers at meal times to eliminate this, although we never spoke to anyone who was affected. Food was lovely & varied, no complaints. I was here for my friends 60th, as I found it, all the staff I came across were amazing. Salvador in the main restaurant who works mornings & evenings was brilliant when we wanted to organise a cake we had to bring our own as hotel need 48hrs (for info), to supply one. He kept it cool for us & made sure staff brought it out at correct time. All rooms sea view & west facing so you get the sunset. My only downside is the entertainment at night, its very basic/boring, thats my only complaint, Riu liven the entertainment up! We may be middle aged but people love 'Good Music'.

Good service in all areas. Always smiling, welcoming and knowledgeable hosts and serving staff. The employees who are responsible for the miniclub etc. deserve a particularly high praise. Unfortunately, there were quite frequent outages on our room TV, but it was tolerable. In the rooms on the 1st floor, the view is unfortunately very disturbed by safety nets in relation to the rocks.

Fantastisk hotell med bra mat och bra service.

Wonderful, we enjoyed everything. Another class that is worth a little extra pay. We just loved the food and all these choices of juice for breakfast. 👌

Beautiful hotel to look at - but as often is when you look closer behind the beauty you really see what is there. Reception staff on the whole excellent, staff beyond there can’t comment as interactions were limited. Food is extremely repetitive and extremely bland. No variation and for the price it certainly is not worth the money paid. Drinks are the same, pre made syrup cocktails - only good bar is the sports one where they treat you well and offer better drinks. Had 2 days in bed with a bad stomach - wouldn’t wish to comment on the cause. Room itself looks great. Except paper peeling off the ceilings and a never ending issue with the shower tray filling up to ankle height no matter how long you’re in the shower meaning you feel disgusting even when getting out. Beds were made daily but don’t believe they were cleaned or swept thoroughly. Found tiny bugs on the final day as a straw to break the camels back. Had to book this hotel last minute due to my original one cancelling and paid £550 more to go here - for £2760 for a week I would expect a hell of a lot more. An awful stay overall. Best part about it was the fantastic weather and views provided from the hillside position of the hotel.

Rude not helpfully reception, food was terrible. Everything not fresh. Got food poisoning. Rooms old. Staff not friendly with kids at all. Worst place ever i been staying

What I didn’t like about the property was that the air condition was turned off and it was monitored and sent to a specific temperature. The food was good. The room size was good as well. I also didn’t like that transportation to the beach Cut off times were early.

Tuvimos unas hermosas vacaciones en familia, no volveremos a hospedarnos en otro hotel que no sea Riu, la única recomendación sería que una piscina esté temperada sobretodo cuando el clima lo amerita, fue muy fria para mi pequeña hija, de todas maneras salimos contentos

Good stay, friendly staff, good location, various and tasty food

Nice place

Beautiful view. Limited restaurant options. Closed most nights of the week. Only buffets available. Issues with 1st floor view. Should specify as their is netting

From arrival, the reception staff, the cleaning, restaurant,bar staff were all very friendly, the food was excellent, hot food was hot. No shortage of anything, and free bus down to the beach was ver welcoming as the hotel sits high up. Would definitely recommend.

All the staff were extremely helpful and friendly.

Food choices were excellent with wide variety to suit all tastes Good value for money

The food was not to a standard I would expect. It was warm rather than hot and very bland without the usual choice. This is not a hotel for someone that does not do stairs

This hotel was very impressive. Amazing views. Staff were superb. Never felt like they were short staffed despite hotel being fully booked. Will be coming back!