They had two issues with the room, that they now hope to resolve soon.

Great location and freindly staff

No comments as it's already stated and the staff in all areas are always ready to make and exceed your expectations with a genuine smile.

Very well designed

Friendly staff and ok service. Small rooms and old furniture. Not comfortable. On the photo the swimming pool looks large, but in reality it’s more like 2 by 4 meters. It is next to a restaurant where the music is played loud all the time.

The windows were small and high up with no view. Good shower. Copious breakfast on a pleasant terrace. A small but near swimming pool was a bonus.

We stayed ar Hotel San Miguel Imperial between trips to Taganga and Ciudad Perdida. The room for four we firstd was a bit small, but we then were given a larger one on the second floor. The rooftop swimming pool and surrounding lounging area are a welcoming respite from the busy pedestrian central area, only 8 blocks away. Very helpful reception staff. Three blocks away from supermarkets and cash machines. Good air conditioner! Great value for money.

The ladies at reception were very friendly... this is the good part of the review. Our room had only one towel and one power outlet which was currently lighting two lamps. The breakfast had hot milk for the cereal and mostly unappetizing and minimal fruits/meats. I had one of the worst sleeps in a room with no air or fan to speak of. The rooms echo considerably and you can hear everything in the hallways... every door slam or conversation. That night children ran unfettered screaming for hours which was beyond frustrating. They offered to give us a room with two separate beds the next day (we are a couple) but that is not how i wanted to spend our vacation so I asked to check out. Considering we paid for 5 days in advance I asked for one day to be refunded for the night of no aircon... they refused. Don’t be fooled by the nice pics, and it’s definitely not in a great location... unless you like cemeteries.

Really nice hotel with a beautiful rooftop terrace. Also has a really good breakfast!

Staff were trying their best to be helpful but the hotel needs serious updating. No hot water, only 1 towel for 2 people, water from taps was black and showers very poor flow. Can't understand booking.com rating of 8.4 in 2015. Breakfast is slow and not good. Seems like same staff working in a number of roles that they are not trained for

Well located, helpful staff although little English, comfortable room but wish there was more natural light. Nice rooftop area with a decent breakfast provided.

Stayed for a week the breakfast was served every morning freshly cooked. Good place to stay and plan day trips. Everything is within a few blocks

Great knowledgeable help in English from front desk, good breakfast with friendly service and convenient location to bus terminal and centre.

No apple product wifi?

This hotel is in a good location with a/c. The area is pretty quiet and the rooms are clean. It's a nice place to sleep, but there is nothing above and beyond the basics. For the price, it's convenient. I would stay here again, but do not expect a lot if you stay here.

Hotel was clean and as I expected for the price. In the center of Santa Marta, not far from the beach or Parque novios. No hot showers but that is very common. Staff were helpful and friendly. Some of them speak and understand English.

great breatkfast and staff

Clean, comfortable and centrally located. Will be staying here again!

Great place for the price. The bar next door can get loud. Ear plugs are a must in this part of the world.

Couldn't fault my stay at San Miguel Imperial. We arrived late but they were ready to check us in. Complimentary breakfast was welcome. Wi-Fi fast. And they allowed us to store our luggage free of charge while we completed the Lost City hike. Well recommended quick base in Santa Marta.