Overall Ratings & Reviews GHL Collection Armería Real Hotel

El hotel tiene una ubicacion excelente, el area es segura, el servicio y limpieza muy bueno. El desayuno super bien. Lo unico que sugiero es que le den un poco mas de mantenimiento a el hotel

The property's location is very convenience. Hotel is beautiful, room is clean, bed is comfortable. Breakfast buffet is delicious. The staff is amazing. Eduardo and Marlon are very professional, and kind they were helping us and made us feel very welcomed. Also, the bar on the 3rt floor has an spectacular view. Definitely, we will come back to the this hotel again in the near future.

Far from the old city

The hotel was in a great location. Very close to all the main walled city monents. The room was pretty descent as we had the duplex. The bad...i tried booking the hotel shuttle from the airport..i called and emailed several.times....no anwser..i sent a message in instagram...i got a generic reply...with no anwsers back once again....proba ly. Etywr anyway we took a cap 5 people with luggage for 10 us....also by the upstairs pool there is a bar....prices are very high....ice cream for kids was 40 pesos....and the convenience store bu the hotel.sells.them.for 4!!!! Drinks were around 40 each....nars by the hotel had 2 for 20!!!! Obviously the hotel.doeant want to make.more money...people were sneaking their own alcohol...ot going out.

Very central and walking distance to great restaurants shops and el centro.

Great staff, very helpful. Located in the Getsemani neighborhood yet very easy to get to the heart of Cartagena on foot, just a short walk away.

Very clean hotel, helpfull people

The beds were incredibly comfortable, and the unobstructed view from the rooftop was fantastic. We really appreciated the option to take a to-go box from the breakfast buffet for our early airport departure—such a thoughtful touch. Overall, it was an excellent stay! Our only complaint was that the burger we had for lunch was just average. We'd definitely stay here again but would likely choose a different place to eat.

Great stay very welcoming and friendly . I will definitely stay again !

Beautiful Boutique Hotel with a lot of charm, ambiance, excellent service, quality food and fabulous location over the water, bridge and Historic Castillo de San Felipe in Getsemani. Nice, relaxing pool on the 3rd floor. Minutes walk to several restaurants, salsa clubs, the famous Walled City and ferry terminal for boat day trips!

Huge room and super helpful staff. The rooftop bar and pool offered a welcome relief from the heat of Cartagena. Highly recommend.

The building is very old. The rooms are in need of renovation

Nice colonial hotel with a great location

Excelente

Let some start off by saying the hotel is beautiful and most of the staff is extremely friendly. My room was a nice size and had everything I needed. The rain shower was awesome. It had amazing pressure and was the best feature in my room hands down. The continental breakfast was delicious, they provided a great assortment of fresh fruits along with cooked foods like scrambled eggs, fried plantains and sausage, just to name a few. The only reason for the 4 star rating is due to their guest policy. If you have a guest that does not reside at the hotel, they are not allowed to enter your room. You must visit in the outdoor atrium. The staff stated the reason for this policy is due to the high level of prostitution and sex trafficking in the country so they are doing their part to help fight against that. I do understand the rule, however, I think it’s silly to implement it at 12 noon when my best friend and her niece came over due to a power outage in the area that affected the home they were staying in. This is the only thing I would encourage them to review and make a change.

It was great experience the staff was very helpful in getting you a taxi lots of great recommendation for a restaurant if you really want to see Columbia staying at a hotel like this is really recommended so much to see so much to do

The property was a long hot walk from the clock tower but only a few blocks from the Getsemani murals, lively streets and restaurants. We had a duplex that was worn and smelled a little of old water. For some reason we had no phone in our 1st room. Water dripped from the light fixture into the bed the first night. The light fixtured flickered and looked like a small flame. We were moved to and upgraded duplex eventhough the staff was suggesting it just for the night. The sheets in the new room had to be changed right away. About three days later during a rain storm, water began to leak into the new room onto the bed, floor, near light fixture and in corner. We were moved to a smaller duplex. Downgraded. There was writing on the bathroom wall, the bed covers were dirty and the plumbing was leaking. Expedia gave us a couple hundred back to change hotel for our last 2 days. We had to add our own money to get a decent hotel. Not the best experience. And on our way out the staff tried to claim we ate from the mini bar but dropped it with our protest. One other thing tried to pay for 3 lemonado de cocos on day 2. Their card reader in the rooftop bar wasn't working so by the time we left the price changed. So pay right away if you can. The staff had no attitudes and tried THEIR best well except the last lady at the front desk who gave no eye contact and seemed mad when we left early. But the whole time NO APOLOGY. Not one.

I love the spa service!

The air conditioning of our room wasn’t working well.

This hotel was better than I’d even hoped! Our duplex room had 2 washrooms, which was an extremely pleasant surprise. The property is clean, the food is delicious, the breakfast well-stocked with plenty of variety, and the staff are amazing. They are incredibly friendly and go out of their way to help. There are some odd things about the property (elevator is a little finnicky, keycard didn’t always work the first time, some lights wouldn’t turn on), but nothing that impacted the quality of our stay at all. It can get a little loud with party buses driving by at night, so consider bringing earplugs. I’d highly recommend this property, and would stay again if I went back to Cartagena!