I liked the hotel. They cleaned it every morning while I was away and it was nice to come in and it look spotless. And it’s right by the beach and close to pretty much everything. It’s walking distance to the ferry’s and the shopping plaza. They have a desk there with people who will sell your tours at good prices. Ask for the salesperson Enrique he was amazing and made sure everything went smoothly with the tours we bought. There is air conditioning, friendly staff. Only issue was that you would have to unplug the WiFi and reconnect it in order to get back onto their internet if you left the premises. But it’s ok it wasn’t a big deal and was easy.

Raccoons on the property and in the empty lot in front of the hotel. Had to return remotes for TV and AC to the desk upon checkout which was odd. The room was spacious.

Yes

This is the best location! Close to bus terminal, the ferry to Cozumel, and right at Fifth Ave. Super clean rooms and friendly staff!

Wonderful view of the ocean. Close to everything. Quiet. Great beds , sleepy like a log. AC very quiet. Staff put in a railing for me into the pool. I use a cane for my knees and hip, so it was amazing that they were so kind and considerate. Felt like home

We loved the beach view, the location, the friendly staff and the good price.

Excellent hotel, clean, spacious rooms, polite staff. Screens on windows allow a cross-breeze. Can hear calming waves in the distance. Great location, steps away from the beach, near the main park, close to the bus station and the pedestrian 5th Av. Would also like to commend the hotel for not using air-fresheners.

The wifi was a constant problem to keep connected. The room had a partial beach view which was nice. It was also overlooking the main public park in the city and it was LOUD.

Casa Melissa is a clean , budget hotel , that is well worth visiting. It is not luxurious , but it’s location alone, is worth your stay. It is located facing Parque Fundadores Playa del Carmen. There are 7 rooms on the ground floor , with the remaining 26 on 2 upper floors. My ground floor room had a patio , and it faced a small , but nice pool. It had a safe deposit box and refrigerator, with maid service daily. The air conditioner worked extremely well. Plenty of hot shower water. I had no view of the beach or ocean due to a 5 foot wall by the pool . Staff was friendly and they will guard your baggage if you arrive prior to 3 pm check in. They offer a buffet breakfast at a Brazilian Steak House about a 5 minute walk from the hotel for approximately $15 USD. It is well worth this price. Again, the location is perfect. Steps away from the Cozumel ferry, public beach, ADO bus terminal , and the main tourist street, Quinta Avenida . There are daily activities in Parque Fundadores which can be load in the evening. Rooms facing this park might be affected , but my room towards the back of the hotel , had no noise issues.

Room was listed as ocean view on the name of the room,it's actually a partial ocean view which was disappointing. Pool was cloudy and full of sand.Wifi constantly disconnecting and weak signal.other then that the rooms were clean and staff friendly.good area

Friendly staff, easy check in

Location, staff was very nice.

The room was great, they had everything we needed, excellent staff, location was perfect

Staff were fantastic, location was great, loved the tub and room was very spacious. Bed was super hard and pillows were poor. A/C was not working. I really loved how you could leave key at desk and go to the beach and not worry about having any thing 'misplaced' while at beach.

Super

Super location Friendly staff Good value $

Great staff, clean hotel and rooms. Also location is excellent

We had such a great stay at Casa Melissa! Everyone we encountered was very helpful and friendly. The building is older but the staff works very hard to keep it so nice. Our room was serviced everyday. The location to everything is perfect. We took the ADO bus to and from the airport. The bus station is less than a block from the hotel. The ferry is less than a block

There was pee all over the toilet seat and hair inside the toilet seat…

Staff were lovely and efficient upon check in. Room was not what we booked. I booked a king suite and we had 2 double beds. The headboards are not attached to the beds and banged repeatedly against the wall every time we turned. My husband rolls a lot so we didn’t get good sleep. The mattresses are a little hard and the pillows were way too large and firm for our liking. We arrived at midnight and did not ask for anything to be fixed so not sure if they would have moved us or not.