Great place

Amazing

Upon arrival, the check-in process was smooth and efficient. The reception staff greeted me with warm smiles and provided all the necessary information about the hotel's facilities and services. My room was ok. The amenities provided in the room as usual, like any other 5-star hotel. Every staff member I encountered was friendly, attentive, and eager to assist. The dining experience at the hotel's restaurant was exceptional. The breakfast buffet offered a wide variety of delicious options to start the day on a positive note. At one point, I found a cockroach on my site table, complain to the staff at my check out.

We had a wonderful stay at the Hotel Riu Palace Maspalomas. The location is fantastic—just minutes from the beautiful Maspalomas Dunes. From our room we had a gorgeous view overlooking the pool, the green palm trees, the sweeping sand dunes and the sea in the distance. The room itself was spotless, spacious, and very comfortable. All the staff were lovely and polite, which made the stay even more enjoyable. The RIU Party on Friday was definitely the highlight—so much fun and absolutely not to be missed! Free drinks, great music, and lots of dancing made it a fantastic night. The breakfast and half-board buffet were also wonderful, with a huge variety of options and plenty of fresh fruitsz We had a great time here and would love to come back again.

This is an expensive option for a hotel with average rooms. Being kept waiting at reception on every occasion for €400 a night is also not great. The range of buffet food is exceptional and the staff are generally very pleasant and helpful. But the experience was somewhat spoiled by being thrown out of the room by the cleaner on the dot of checkout who despite not knocking and being asked to leave continued to empty bins and strip beds while we collected our things.

The quality and range of the food was off the scale. The staff were so friendly and helpful. The location amazing

Room was always clean Staff extremely courteous Breakfast menu excellent Did not use the spa

Friendly staff

Average

Amazing hotel, amazing staff and food has to be some of the best we’ve ever tasted

The property is beautiful. Very clean and in the best location on the island.

The location, the beds and the service was beyond of our expectations.

Great stay - they need to add water stations, but otherwise perfect. Lovely staff

The property is beautiful and most the staff is very helpful. Loved the breakfast and dinner buffets. Location against the dunes is wonderful. I didn’t love that they expect the guest to pay extra for use of the in-room safe and the room gets a lot of noise from pool area, rooms above, hallways. So if you are light sleeper, this may not be your hotel.

Very comfortable hotel, amazing food in the buffet, however some elements of it became slightly repetitive, but the quality was always good. The only one thing I would like would be a better coffee machine in the rooms, the instant coffee was terrible. But overall incredibly comfortable, nicely kitted out and maintained, great pools and the service in the restaurants and at reception was absolutely fantastic. Cannot fault the staff at all.

10/10 would not recommend this place. This is definitely the most loosely labeled “resort” I’ve ever been to. I’ve never been to a place I’m paying so much money for that has so many stipulations and rules. First, what people said is true in the reviews. It is very quiet here with 95% of the customers being elderly. There is a strict dress code for attending the restaurants where you have to where pants and a T-shirt. Problem is, I didn’t bring pants because I’m on a hot desert island on vacation, I had to borrow some to get in. There is no convenience store in the resort to get drinks or snacks, so if you need to get a late night beverage or munchies, you have to go into town. The restaurants are only by reservation, no walk ins. The food is as bland as bland can be at every single restaurant. The buffet only serves breakfast and dinner and the restaurants only serve dinner. If you want lunch you have to walk out past the pool where they have a small menu for poolside food. The pool is awkwardly dead silent with no music playing for atmosphere, I’d be fine with even classical music. They have a poolside bar but WONT LET YOU BRING YOUR DRINKS IN THE POOL. When we tried, we were told we had to get out. This is supposed to be a vacation but it felt like daily we were being told we were breaking a rule or we were being inconvenienced. Spend your money elsewhere at a place that knows what the word vacation means. I’m all for rules but it needs to make sense.

amazing location, great staff,

Great food. Was wary that there was a buffet but it was amazing. Varied and very fresh. Wonderful.

Our second trip to Riu Palace Maspalomas. We enjoyed it so much both times.

I can't categorise this hotel as 5 stars, if most people here have had travelled to all 5-star hotel type, they should know the difference, but this is a good location staying in the south. 1.Check in - waited outside with others, processing were done simultaneously by calling everyone,our luggage’s were all brought into the room 2.No slippers so if you are not used to walking barefoot, then bring some indoor slippers. 3.No Free bottled water -this is 5-star hotel 4.No turndown service, but a room attendant will knock your door if you need a towel or not. 5.No coffee machine(capsules) but instant sachet coffee, cream, sugar and a kettle, no cutlery but rather a wooden stick (like those used in every Mcdonalds store). 6.TV has Sky news and other old movies but no other English channels to explore. 7.Safety deposit you need to pay, this is the only hotel classified as 5 star and in our entire travelling years that we must pay for this safety box. 8.Dinner foods are bland to our taste and the presentation is kind of repetitive and the same every night, the Chef should twist it a bit more appealing even though it's kind of repetitive each or other night, presentation of the foods helps.no one will greet you or accompany or pin point you to a seat, so choose your table or ask if it's free to sit. 9.Staffs are very attentive, In general, we would like to give thanks to Jesus that serves us all the time, he always been attentive and helpful to our needs.