Fabulous hotel!

Excellent hotel! The rooms are spacious, clean, and comfortable. The location is perfect, with beautiful river views and within walking distance to the mall. The gym is well-equipped and spacious, with machines in great condition. The pool and sauna were also fantastic. YumCha in the Wan Li (hotel resturant) was great. Pricer but views and food was worth it . Minor cons - lobby is on the 29th floor so two sets of elevators to get in and out of hotel. Would definitely stay here again!

The hotel has an incredible view of the East River from the French windows opposite the lobby, and the West Lake in Huizhou in the distance. The guest room is spacious and bright, the washroom is dry and wet separation, the bedding is clean and comfortable. The check-in and room service staff at the front desk are very enthusiastic, have a great attitude and are very efficient. I like it.

Great view of the river from the room and hotel lobby.

Nice hotel overall, but lacking. Main western restaurant only open for dinner on weekends. Furniture that contains the bathroom sink has paint falling off. See photo. Bed was comfortable & room clean. Very good breakfast buffet.

Nice people, very clean hotel and safe.

Great location with beautiful view of the river and the lakes. Even better, receptionists in the front desk were very friendly and helpful. In particular, my wife mistakenly left a bag containing a new brand-name handbag and boxes of American ginsengs on a desk near the front desk in the lobby after check-in. We realized this the next morning and asked the front desk. We were so grateful that they found our gifts and kept them behind the front desk until we came as there was no contact info in the gift bag. Thank you so much!!!

Totally mess, body soap left on the bath room glass, badly smell in room

To improve on front desk check-in area

We ask for a teapot to brew our tea and was told that there will be a charge of 50CNY for this

The environment is very good facing the river and the West Lake. The room is spacious. Just a bit more than HK 700 or US100 is very reasonable and competitive. I will come back again and recommend the hotel to my friends.

Room is great. Food is not good. There are a wide variety of food in the buffet breakfast but the quality and the taste is not as expected.

Overall is good, but the bedsheet is not comfortable

Booked 2 x Club Rooms and received an upgrade to larger sized rooms as required baby cribs. Room 4803 is a corner and has an absolutely amazing view as almost 180degree of windows. Club lounge is huge and good value for money. Buffet breakfast is extensive. Only slight let down is the bar area, it's in the lobby lounge although the views make up for the lack of ambience. The reception staff on 29th floor are excellent as are the concierge/door staff on the ground floor. Overall an excellent hotel with great swing pool and gym facilities. Exceptionally clean.

Great location and nice weekend getaway, relaxed and very pleasant

Stayed on the Club Level this time 46th Floor. The Afternoon Tea Time & Evening Happy Hour on the 47th floor are nice as well as the views from this level. However, Breakfast Buffet is much better on the 29th floor. The Japanese Restaurant is kinda overrated. Steak wasn't so good. I said 4 times I wanted Well Done (I have issues eating medium well in China) They kept bringing my steak back medium rare. I sent it back 4 times saying well done and the waitress repeated yes yes I know well done. I finally got fed up and asked for my bill. The waitress wait you have two more coursed left. I said just keep them I'll take them bill.

I had a very pleasant stay there. Staffs are very nice. Will definitely come back next time we visit Huizhou

The Good: Views from the higher floors are amazing. Rooms were always clean. Happy Hour is a good value. The Bad: Left a personal item (Gift from a friend) on the windowsill when I left for work. Came back and my item was gone. Housekeeping had thrown it away and they could not retrieve it. What happened to don't touch the customers stuff!! Be prepared to not get exactly what what you order from room service. Stayed there for a week and ordered room service everyday. Every time I would get a callback after 10-15 minutes saying they were out of an item I had ordered (Rib Eye, Hot Dogs, Sliders, Ice Cream, Cheesecake, ....) I even had them repeat the order back to me and on two separate occasions they forgot items. 1st occasion forgot the prawn tempura and gave me an empty salt shaker, 2nd occasion forgot my drink and AGAIN gave me an empty salt shaker.

There is one complaint. I hid a something in my clothes drawer that was "found" by the cleaning staff. Meaning that they went through my personal items when cleaning the room. This was quite disturbing. It was a large coffee mug that I wanted to use for drinking tea. They did not supply them, so I borrowed one from the breakfast area to use during my stay. The first time, I just left it out after using and they removed it the next morning. OK. Fine. The next day, I hid it under my clothing in a drawer. They found it and took it away. Why are they going through my personal things?! Should I have borrowed it? Why not, I am not stealing it. just using it.

Very nice hotel. Rooms were spacious and modern. The view of the river was great. It is a bit of a hike (over a bridge) to get to the West Lake and outdoor shopping mall. The service spoke adequate English for me. The restaurants and buffets were decent in the hotel.