Peignoirs dans la chambre très utiles pour traverser l'hôtel et se rendre à l'espace spa. On s'attendait à un lit double escamotable, ce n'est pas ce qui était offert. Le 2e couchage était directement le divan dont l'assise équivaut peut-être à un lit double(semble plus petit). A convenu aux ados.

Somewhat. It was crowded

The spas and small snowshoeing trails on the property site were excellent for this retired couple. The restaurant staff and food at the Voilier were outstanding. The only disappointment was that despite contacting the staff on site and on the first morning of a 3 night stay, I was unable to book an appointment for a facial or massage. Furthermore, I was told that such appointments needed to be booked when reserving the stay. I had reserved the stay on the morning of our first evening at the hotel.

Far from luxury, no room service available, no service in pools or jacuzzi, staff look tired and annoyed by any requests.

The staff was very helpful. The room was nice, but could be refreshed with some upgrades (for the kitchenet, bathroom towels and bedroom blanket and linen) and living room furniture be properly cleaned. The kitchenet needs at least a stove top or small oven and dishwasher to even be called kitchenet. The fireplace, is rather unenjoyable with the constant ticking sound that is rather loud, a remote control would be more optimal. The Spa, specifically the saunas were limited, only the dry sauna was working properly, while the steam room had black mold and the outdoor sauna barrel was not very hot and also had a mildew smell.

The staff service and restaurant are brilliant.

Very good overall experience, clean, great staff an amenities

The Room was amazing!

Clean room, Hot tubs were perfect - Wine tasting was amazing! We love this place, it was our 4th time here and will definitely go multiple more times! It's the place to be to relax and have time as a couple or a group of friends!

clean, friendly staff, good water pressure

Overall nice ambiance, relaxing stay.

The place is so beautiful.

J ai du attendre 50 minutées de plus car a 4h la chambre étais pas prête J ai demandé d enlever la neige sur la galerie à Mon arriver le 11 janv et à mon départ le 15 janv il étais pas venu pour la neige à la réception à la fin il m’a vais charger 3 facture de nourriture et un valait pour la semaine à pret avoir regardé les facture de manger il étais même pas à mon numero de chambre les 3 étais different avec tout ses erreurs je suis pas sure de retrouner chez vous

Excellent service

Good Spa

Oui

Chambre spacieuse avec une taille idéale pour un séjour de 4 nuitées. Cependant, plancher qui se décolle par endroit. Toilette qui n'est pas bien isolée du reste de la chambre. Expérience spa basique : beaucoup de bruits, bassins extérieurs pas très chauds et peu adaptés pour les froides journées d'hiver. Il faut absolument réserver les restaurants à l'avance, puisque le personnel du Voilier est peu enclin à accommoder les clients, en dehors du menu pour emporter, même lorsque beaucoup de places assises sont disponibles. Heureusement que l'équipe de La cave à vin était flexible et accueillante.

Good staff, all clean and confort

Staff was super friendly, rooms need a fresh-up but still very acceptable. Restaurants are amazing.

Staff was great. Beautiful room. Awful pillows. 3 out of 4 pillows need to be thrown out. Lumpy amd hard, or super thin and hard. But pillows will not stop us from booking again. Everything else was fantastic.