Clean, modern, breakfast is also available when you want to sleep longer, easy checkin, good communication with customer service. All in all: Simple, Clean, Recommended

Did not particularly like the resort of Arenal but the hotel was clean , staff friendly and efficient . Unfortunately the sun did not come onto the pool until 11.30am and was gone by 4.30pm but it was only a few minutes to the beach . My only criticism was I found the bed hard but overall the hotel is good value for money and would recommend if on a budget .

Good value for money, breakfast has good variety although with few local specialities, Room is clean and tidy, freshly fitted. One minor inconvenience we had, the balcony door didn't close too well and the strong wind kept hauling laudly during the night which kept us awake

Breakfast serving hours were from 8-13:30. It was hard to have breakfast and catch the excursion bus. Two of our excursions had pick up time at 8:25. Pick up was not from hotel -10 min walking distance. It be nice to have breakfast served from 7:30

The outside looks old but inside is nice and modern with onsite security and good brunch

All staff were friendly and helpful. The hotel was clean and tidy. 5mins walk to the beach and strip. The room was neat and clean.

Clean and hygienic, food is good

amazing quality/price option in Palma de Mallorca, great hotel!

Very very impressed ! Lovely and accommodating staff , lovely decor Very clean Our first little trip with our 6month old baby and was all and more that we hoped for . Breakfast and lunch options are many fresh and well stocked . Coming back again very soon !

Clean room, well accomodating staff, check in is convenient and even allowed us to early check in (good that our room is ready, that’s why) Brunch is superb!

Lovely

I had deive around 2 hours to find a parking lot to park and still I couldn't find any. Finally a local man did helped my with me driving around and found a paid parking lot for 23 euros a night which I didn't mind at all to pay but noone could speak English to help me to tell me or guide me to find a paid parking. They said we are sorry but we don't provide any parking permit here. The streets around the hotel was crazy dirty and unsafe or looke unsafe. I used to live in Mallorca before and I never seen such a area before. The reasons I am writing this, JUST BECAUSE IN REVIEWS THEY PUT AN WONDERFUL AND HIGH STAR BUT IT IS NOT. It should be 3 of 10 star and not 8 or 9 stars !!! I will never stay there even if they offer me free room NEVER AGAIN !

We have just had a lovely 4 nights here and found it to be perfect for what we wanted. We had a room on the 8th floor with pool and sea view. The room was a good size and very clean. The shower was good and the air con worked well. Check in was straightforward and the email instructions to download the up key app to enable us to use our phone to unlock our room worked well. Staff in all areas were very helpful and welcoming. Due to the location being up quite a steep hill this would not be suitable for anyone with mobility problems but is in walking distance to shops, bars and restaurants. The bus stop is also close by and costs just €2 to go to Palma. Food was fine at brunch. I would stay here again.

Staff was super friendly all the time

Breakfast buffet was good - plenty of options and one of the reasons for selecting this place. Pool was nice, fresh but good for 30 degree weather and there was bar service. Room decent, only gripe was the beds being so firm just hard to sleep on them - struggled by end but rest of it was good. Area wise - useful and close walk to beach - really nice spot.

Late flight into Palma so a good one night stop before heading north on the island. No hotel parking but we did find a spot very close by. Great that brunch goes until 1pm v and quiet rooms with comfortable beds.

I didn’t like the fact that i needed to pay to use the safe when the safe is already in the room. I didn’t know the pool only opens at 11am. Think this should change to 9am at least. When I complain about the air con unit in my room not working properly I was told the hotel was full and nothing could be done. Not even a maintenance person was offered to check.

Hotel is lovely on a bit of an incline so if mobility issues may be a problem, staff not particularly friendly no real acknowledgement when entering or exiting hotel. Room was clean unlimited brunch was a great thing we went for a coffee in the morning then breakfast about 11.30. Bit of a sour note on last day (€15 euros to hire pool towels we had 2 told we need to return towels an recipe for us to get deposit back)went for a walk on last morning before checking out returned to room to collect our bag’s no pool towel’s bin had been emptied saw maid in lobby said she hadn’t been in our room went to check out told reception said they would have to check told them to make sure they do they have cctv about 15 minutes later we were handed our €30 euro’s

Faltou uma coberta no quarto

Perfect for a long weekend away, has everything you need. The unlimited brunch was excellent and all staff friendly and helpful. If you want a clean, basic base with a pool in a great location then you can’t go wrong with tent Arenal!