Lovely

I had deive around 2 hours to find a parking lot to park and still I couldn't find any. Finally a local man did helped my with me driving around and found a paid parking lot for 23 euros a night which I didn't mind at all to pay but noone could speak English to help me to tell me or guide me to find a paid parking. They said we are sorry but we don't provide any parking permit here. The streets around the hotel was crazy dirty and unsafe or looke unsafe. I used to live in Mallorca before and I never seen such a area before. The reasons I am writing this, JUST BECAUSE IN REVIEWS THEY PUT AN WONDERFUL AND HIGH STAR BUT IT IS NOT. It should be 3 of 10 star and not 8 or 9 stars !!! I will never stay there even if they offer me free room NEVER AGAIN !

We have just had a lovely 4 nights here and found it to be perfect for what we wanted. We had a room on the 8th floor with pool and sea view. The room was a good size and very clean. The shower was good and the air con worked well. Check in was straightforward and the email instructions to download the up key app to enable us to use our phone to unlock our room worked well. Staff in all areas were very helpful and welcoming. Due to the location being up quite a steep hill this would not be suitable for anyone with mobility problems but is in walking distance to shops, bars and restaurants. The bus stop is also close by and costs just €2 to go to Palma. Food was fine at brunch. I would stay here again.

Staff was super friendly all the time

Breakfast buffet was good - plenty of options and one of the reasons for selecting this place. Pool was nice, fresh but good for 30 degree weather and there was bar service. Room decent, only gripe was the beds being so firm just hard to sleep on them - struggled by end but rest of it was good. Area wise - useful and close walk to beach - really nice spot.

Late flight into Palma so a good one night stop before heading north on the island. No hotel parking but we did find a spot very close by. Great that brunch goes until 1pm v and quiet rooms with comfortable beds.

I didn’t like the fact that i needed to pay to use the safe when the safe is already in the room. I didn’t know the pool only opens at 11am. Think this should change to 9am at least. When I complain about the air con unit in my room not working properly I was told the hotel was full and nothing could be done. Not even a maintenance person was offered to check.

Hotel is lovely on a bit of an incline so if mobility issues may be a problem, staff not particularly friendly no real acknowledgement when entering or exiting hotel. Room was clean unlimited brunch was a great thing we went for a coffee in the morning then breakfast about 11.30. Bit of a sour note on last day (€15 euros to hire pool towels we had 2 told we need to return towels an recipe for us to get deposit back)went for a walk on last morning before checking out returned to room to collect our bag’s no pool towel’s bin had been emptied saw maid in lobby said she hadn’t been in our room went to check out told reception said they would have to check told them to make sure they do they have cctv about 15 minutes later we were handed our €30 euro’s

Faltou uma coberta no quarto

Perfect for a long weekend away, has everything you need. The unlimited brunch was excellent and all staff friendly and helpful. If you want a clean, basic base with a pool in a great location then you can’t go wrong with tent Arenal!

Super hôtel si on est entre amis, le quartier est très festif et une nette concentration d’allemands y est. L’hôtel reste tout de même au calme ; la nuit certe il peut y avoir du bruits de jeunes rentrant de soirée dans les couloirs mais rien d’insurmontable. Le staff de l’hôtel est vraiment au top merci

Nice place to stay. Little further from beach but not bad at all

We stayed for just one night at this hotel. I made an error in the booking - my fault. I booked for 3 people not 4. I was travelling with 3 teenage girls. Firstly I tried sending the hotel a message via hotels.com but they did not respond. I used Tents chat bot but no one got back to me this was weeks before. Eventually I got a phone number for the hotel. They said rooms very small only suitable for 3, I explained that we were really only there until 3am due to leaving for airport that it was really just a base for a few hours sleep.. the girls could top and tail in one bed. They said it was fine. Check in was with self service kiosk which was fine, but same gentleman that I spoke to on phone at desk/ bar who seemed still unimpressed there was 4 of us. I explained again what has been agreed. Have to say he was quite grumpy. Anyway the room was not that small at all and easily could have had another small single in it… they did put a travel cot in - which gave us a laugh as one of my teenagers insisted on sleeping in it. The bathroom was clean but the floors in the bedroom were FILTHY!!! Beds comfortable and clean. I didn’t complain about floors as didn’t think anything would be done about it. Really a step up from a hostel, I would never stay for a family holiday… one night was fine. Would not stay again. Downstairs reception area and pool were totally fine - kids loved the pool. Really a hotel for young ones hitting the night life! View from room great

Housekeeping can be better

I heard a hotel guest. Some of his presents he bought for his family were missing.

Clean, modern hotel situated 2 minute walk from the beach. Lots of food restaurants nearby. Continental style buffet breakfast available every morning with a wide range of options to suit everyone. Pool was a good size and sun loungers always available. Best for short stays as hotel could sometimes be a bit noisy, but didn't affect our sleep.

Lovely hotel I will definitely be back!!

Die Zimmer sind sehr schlicht, immerhin zweckmäßig. Sauberkeit war o. k., das Essen (Frühstück/Brunch) war lecker und auch für Veganer gut geeignet. Besonders hervorzuheben: mit ganz wenigen Ausnahmen ist das Haus erheblich leiser als befürchtet, trotz Ballermann ;)

Drunken Germans everywhere and a shortage of morning hot water

Great and lovely stay!