Overall Ratings & Reviews Schloss Matzen

We were the only guests at the hotel

We loved staying at this castle! There is so much history there and lots to be explored. We were there off-season and it seemed like we had the whole place to ourselves. Our room was beautiful and clean, and there were lots of choices on the breakfast they presented us. I would highly recommend this castle if you like historic properties. (Be sure to see the chapel as it is stunning!)

Beautiful place. If you ever want to feel like royalty stay here. And on Sunday we had the hotel all to ourselves. Cant give Schloss Matzen enough praise

Truly amazing place - to stay in a castle with parts of it over 9 centuries old. Could really use a simple sign on property on where the entrance to the hotel is - we had to wonder around a lot (restaurant was closed). Could also use more staff - we waited for over 15 minutes to be let in when we finally found the entrance and figured out where to park. Not provided much information on room amenities and spa neither. Would have been nice if restaurant were open more hours since the open patio and garden is great in the summer.

I used filters for air conditioning, wifi and parking on all of our stays while we were in Europe for the month of July. This property populated as having all of the above. First, we could not find the entrance. It is terribly confusing. When we get to what we thought was the front door, there is a flimsy paper note (that was blown upside down and unreadable) on the door. After calling I was given some terse instructions as to how to gain entry. We followed those and were eventually met by a woman with an attitude, acting as though we were an inconvenience. Once in her office, I asked about the AC as it was quite hot that day. She stated they do not provide it. I said that I was pretty sure I only searched hotels that do provide it. I asked to see the room to see if it would work. She huffed and puffed. We tried to follow her to the room, but she ran off as if we knew where we were going. Once we found the room, with no help from our receptionist, we entered and immediately found it to be very hot, stifling and terribly uncomfortable. My wife said this simply won't do. We expressed our concerns and were met with indifference and even a worse attitude. We made our decision final. Not staying. I called the manager again. He was quite rude. I explained and told him I just wanted to be fair. He assured me he would be. He has not been and in fact has ignored us.

This is a unique and special property. Our room was beautiful - old-world charm and very well maintained. I wonder if they might be understaffed. Our check-in was not ideal. It was raining, we buzzed the front gate and were let into an open courtyard. It took 15 minutes for someone to finally greet us and let us into the reception area. Breakfast is self-serve. There were no porters to help carry our luggage up 3 flights of stairs. Beautiful hotel - needs better service.

What a unique experience! We would certainly return our next trip.

True Schloss Hotel, very special

Our stay offered us a unique lodging experience. Our host, Johanna, was exceptionally pleasant.

Incredible castle with outstanding staff! Miss it already

What an opportunity to stay in a castle. Met all expectations and more.

Highly recommend this place. We stumbled on it via google. It's a real old palace. You can explore the chapel and other old rooms of the palace during your stay. The staff were very friendly and the breakfast was delicious. We hiked in the area for a few days and it was a bit hard to figure that out - we liked the hike "To the Barenkopf" on all trails and "Sonnwendjochhaus und Zireiner See" also on all trails and the Tirol Website. Both were full day hikes will lots of elevation gain. If you are looking to hike, email the Tirol tourist board, they were most helpful in figuring out hikes.

The castle is gorgeous. We enjoyed our suite and our daughter had a lovely double room. The setting for the gym is pretty amazing (though would love for them to add some free weights). The service was excellent with a very nice breakfast.

Great experience! One of a kind

Beautiful hotel. Great location for skiing and relaxing

This was a fairytale castle, from the drive up to the warm greeting on arrival to the incredible upgrade of a suite! The daily breakfast was amazing and the grounds an little courtyard areas to sit were so special! Very romantic, no place for children here, it’s a perfect adult vacation !

The property is beautiful with a majestic park located next door. I wish we had more time to relax in the spa tower, but we were only staying 1 night. I highly recommend staying here. It is nice to get away from the standard tourist filled locations and really see Austria.

What a wonderful place. Truely a destination in itself. The service if warm friendly and professional. The castle is a wealth of hidden treasures. We booked a deluxe room and where upgraded to the Hapsburg Suite. It was beautiful, clean and tasteful. The best feature in the room was the tiny window adjacent to the toilet. The view from that window perfectly frames the nearby snowcapped mountains wonderfully and might be the best view in the entire castle. The spa and fitness facilities in the tower are unique and wonderful and the common areas are absolutely fantastic. If there was a single drawback I would say this castle is nearly 1000 years old. They did not have elevators then and most of the stairwells in the castle are the usual castle style spiral stairways. My suggestion would be to pack just what you might need for your stay in an overnight bag or carry on bag and leave the rest of your luggage in your car. Also, There are only 12 rooms in the hotel so during the off season there might only be a few rooms occupied. That is a good thing because you can imagine the castle almost belongs to you alone. The dining room is beautiful and well managed and the breakfast selection is ample, fresh and of very good quality with eggs made to order. I assumed however, it might be a little scaled back to avoid waste during this time. I might add there is a very nice italian restaurant in nearby Brixlegg called Don Camillo.

The castle was amazing. Every detail incredible! I do wish they would offer a lunch and dinner service at least when the restaurant down the way is closed.

This is our second stay at this castle hotel- It is just amazing. Everything is beautiful and elegant. The beds are incredibly comfortable. Guests are able to explore the castle and the grounds. The staff is wonderful and they have a fantastic free breakfast included. If you are anywhere near Innsbruck or Salzburg this is a great place to stay and relax for a few days in a real castle.