Overall Ratings & Reviews Residence L'heritage Aristóteles 225 by Bluebay

Recomendado como siempre, una propiedad tranquila y con excelente ubicación. Su personal súper amable, todos nos ayudaron durante nuestra estancia, desde recepción hasta el personal de seguridad.

Todo excelente

Todo excelente

When we arrived we were informed that our room was not available so we were sent to another property they have. There was nobody working the desk only the security guard at both properties. Same thing when we arrived at the second property. We had to pay an UBER to get there. I stayed at the second property several years ago and was surprised at how sad it had become. The towels were old, stained and with holes. The chefs however for the breakfast were really good. Five stars for both of them. The location is great. But I will not be staying at these properties again. Seriously the towels looked like the one I use to dry off the dog. If you stay here bring your own towels.

La propiedad está muy bien ubicada con muchos sitios cerca que puedes ir caminando, con un desayuno muy rico atendido por la Sra Alma súper amable. Es una lástima que no presten atención a la limpieza fatal, toallas viejas duras y sábanas percudidas.

It so disgusting to find hair in your pillows and sheets. We had to sleep on top of everything to avoid risks. It's incredible how you can get this type of surprises in Polanco. Anyway. Ask for cleaning before getting here.

Very very dirty property!!!! Extremely noisy Breakfast was not very good. Price is low.

The Room had no Ventilator or Airconditioning. Water was dripping and leaking in the Toilet. No one was there to repair. The condition of linen and room was deplorable. No solution was provided.

The hotel's location is fantastic—safe, walkable, and close to a Metro station with several dining options nearby. However, the building itself had numerous issues. The Wi-Fi was unreliable, the elevator was broken for most of my stay, and the room had only one very worn-out towel. There was no room service during my 3-night stay, the kitchenette lacked utensils, and the in-room safe was locked. While the area is great, the hotel itself needs significant improvements.

Overall, I enjoyed my stay. The room was comfortable and spacious; the bed was also comfortable. Breakfast was cooked and served immediately, which I enjoyed very much. However, some maintenance is needed; for example, the sink leaked, and the paint was chipping off the walls. The noise isolation wasn't very good; I could hear doors slamming quite often. But the location can't be beat. Polanco is amazing, and I was within walking distance of many places of interest and surrounded by nature, which I love. It was a good experience, but don't expect pristine quality.

I have to keep asking to clean the room and toilet paper. Keep asking for towels. This is my second time staying here and i didn’t have a problem the first time I stayed here like about to years ago. The place is in a great location. But they need to keep the rooms clean.

Muyy buena ubicación

Very central and walkable to and from Polanco area.

Gran servicio

Clean rooms, East check-in. The only downside is that it's right next to a major highway so it's a little loud. Bring earplugs if noise bothers you. But otherwise it's a really excellent stay! I will likely book again if I need a hotel in cdmx

Property is not in the condition that they show in the photos. The bedroom has a lot of humidity. They don’t have anyone at the front desk until 12 pm. The person that serves the breakfast was not available right away. I had to chase her to get food and you have to be asking for stuff. I told them that I was not satisfy and I left and they don’t want to refund the 4 nights that I had paid.

Great place. Would be nice if you add AC or a quieter fan, the one in the room works but it super loud

they didn't even have water for use to take a shower

The apart/hotel did not have a stocked kitchen (e.g pots, pans, utensils), it supplied us only with 2 sets of plates, bowls, 2 knives and 2 forks. No towels were in the room when we arrived, nor was there any toilet paper. The blinds were filthy. The mattress was hard. The water ran out for showers and restroom several times while we were there. No AC. Location however, was great. Walking distance to Chapultepec and to restaurants. We stayed out in the city the majority of the day so we werent stuck in the hotel We would have left the hotel but stayed because our first apart/hotel canceled on us day of arrival. This was our only choice for a 2 bedroom.

Great hotel. The only bad part is the cellular signal and Wi-Fi. It is basically useless.