Here’s a cleaner, sharper, and more polished version that keeps the bite but reads as credible, composed, and devastatingly clear (the kind hotels actually fear):
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This place has enormous potential, but the staff make the experience genuinely awful. We have stayed in hundreds of hotels around the world, and we have never encountered this level of disdain for guests.
The front desk staff openly laugh at guests and seem to take pride in making stays more difficult. Need towels for the sauna? Be prepared to pay to “rent” one—only to be told you must keep that same towel for the entire stay. That means using it in the sweaty sauna, then for your shower, then at the pool. Fresh towels are never provided.
Housekeeping? There is none. Rooms are not cleaned at any point during your stay—no new towels, no tidying, nothing. Beds have no sheets, just a comforter that appears never to have been washed.
Hot water lasts about 30 seconds, and no one will address it. Early check-in or late check-out is flatly denied, often with smug smiles, as if refusing basic hospitality is a point of pride.
The on-site shop closes early without warning—don’t expect staff to tell you that you need to arrive before 1 p.m. if you want water or essentials. The “heated” pool was freezing cold, as were the sauna and hot tub. No staff were available to help with malfunctioning equipment, filthy locker rooms, or—once again—towels.
This property has great bones, but the customer service is shockingly bad.
