The staff were excellent, both helpful and efficient. Unfortunately we arrived during a heatwave and the hotel clearly isn’t geared for hot weather. To be fair, they had put a fan in the room, but it was of little use. The worst thing was the mattress toppers on the bed. I think they are made of sponge and absorb body heat, therefore you get hotter the longer you lie on them.

Hotel was well maintained and had an excellent location. Location was about equidistant from Bear Park and the Train Station - and directly in the middle of the old town. Other than the fact that most shops aren't open on Sunday (which of course the hotel cannot control), we didn't have any issues!

No air conditioning

Very comfortable and conveniently located in the old town. Well recommended

Very nice place to stay when passing through to travel. Near many shops and the river. Easy to walk around. Something to note is that you have to park in a parking garage if you have a car with you.

Nice hotel in a good location. Staff was friendly and helpful. Restaurant was limited but lots of options nearby.

Well maintained, clean, great location, and easy to walk everywhere.

Staff was very helpful. Charming hotel. Very conveniently located. The room was a little too hot at night which made it hard to sleep.

A lovely hotel on a perfect neighborhood marred seriously by a huge disconnect regarding payment. Until I het home next week and cam review my credit card statements from August I wont know what happened but my Hotels.com app said I had paid and the hotel insisted I did not Too bad because the rest of the stay was fine

The view from the room was overlooking the old town was lovely. Lots of shopping and cafes right outside the door and the bus stop was nearby. At night it was very quiet.

Loved my room. I was so cosy & comfortable.

The perfect hotel to explore Bern from. We just walked out of the hotel and were able to walk everywhere.

Wonderful location in old town Bern. Out front looks like a postcard.

Cleaning staff require closer supervision.

Great location in the heart of Old Town. Nice big room, clean, with comfortable beds. We were a late arrival so had to let ourselves in. Instructions sent prior were very easy to follow, but it was a bit strange as everything was dark when we entered. Also had an issue connecting to wifi, as we were unable to receive SMS message with access code. Had to ask at reception next morning and they gave us the code - not sure why they don’t just provide it? Other than that, we had a nice visit.

Very accommodating location and staff❣️

Thank you!

When we arrived there was no staff present at the check in desk and we were unable to get into the hotel bc you need a key fob to get in. There was a sign indicating that the staff goes home by 5pm and we arrived in Bern at 6pm. I was not notified of these hours beforehand. if I had known I would’ve planned accordingly. I was unable to get a hold of any staff through the phone number provided on their sign. After waiting outside for almost an hour, by luck, we were able to get in as another hotel guest was leaving.

Lovely hotel, perfectly situated for visiting Bern old city, easy to walk to all the main attractions, Hotel was clean and comfortable, friendly staff made our stay easy. Great local restaurants and amazing ice cream shop next door.Would definitely stay again at this great value for money Hotel

This is an older hotel in the old town of Bern. It is a beautiful building with a lot of character and charm. The check in was easy, they held our luggage for us while we did some sightseeing, and were very friendly. The building itself seemed very hot and stuffy...but that is not unusual for this age of building. There was a fan in the room and with our windows open it cooled off fairly quickly.