Overall Ratings & Reviews Fletcher Hotel Restaurant Spaarnwoude

We had a room overlooking the water. It would have been great to sit on the balcony with a morning cup of tea. But it must be the first hotel in the Netherlands that doesn't have tea and coffee making facilities in the room. Very disappointing. The bathroom had been renovated and was nice and modern. It had a huge sink but no counter space for toiletries etc. The lighting was very poor and not bright enough for shaving, applying makeup etc. Despite that, we will be back when the weather is warmer.

Room was very cold we slipped with jacket over night.pool was cold . Suna was close . 3 days no hoover in our room . Towels was dry in storage top of the dirty chair as you seen in photo .

Absolutely not worth staying here, had to have room changed as people were smoking outside our balcony. Be warned to take a fan with you!! Second room was a bit better but had stains on the floor. As for breakfast, you will be let down by the same fatty foods that run out. On our departure date, there was dog sick on the dining area, showed staff member who just didn’t seem bothered. Asked to speak to the manager but conveniently he wasn’t available. Not the experience was was expecting with our two young children. Would leave a lower review if it was possible.

Out of date leaflets were given to us with offers that were no longer available. Wi-Fi wasn’t working until our last night there. Breakfast was VERY limited. We found bugs in our beds and our room was never serviced! The reception and restaurant staff were really nice and helpful and the location is lovely if you have your own transport (which we didn’t!)

This property is definitely NOT catered to tourists specifically to those who are visiting Amsterdam for the very first time which is my case. The property is very FAR to the city center and is NOT easily accessible using the public transit. The closest bus stop in the area igoing to Amsterdam Central is 1.1 miles away walk and it is not an easy walk specially when it is raining. If you use google maps to navigate going to the hotel from the closest bus stop, you will end up on the other side of the pond opposite the property and you will have to retrace your walk so you can get back to the hotel. I would like to be fair in my review and would like to give credit to a couple of staff for at least providing me with VERY MINIMAL help as to how to get around the place so I can explore the city center, but most of the time the front desk staff will try to prioritize the work they have in their computers rather than prioritizing a client standing in front of the reception. I was even told by one of the staff on a heavy rainy day that it is better to walk the 1.1 miles than waiting for a ride going to the bus station! This hotel in this location is NOT a good place to stay as tourist and will definitely NOT recommend this to my family, friends, and other travelers who are just visiting Amsterdam! I asked one of the staff what clientele do they cater to and was told mostly locals attending seminar or meeting. I think staff should be mindful to all clients’ needs!

The floor of the room was extremely creaking and there was mold in the bathroom and at the windows.

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The car park is far away and it isn’t privately owned by them it is a public car park and the sauna and the pool you had to pay for Everything they claimed free was either not or publicly owned and the breakfast wasn’t too god but it was alright. It is a 2 star hotel in my opinion it doesn’t have the facilities for anything more that a 2 star

The hotel has definitely seen better days and is very dated. "nice" view of the lake with old broken boats/pedaloos gives you the idea of maintenance. Close to no amenities in the room (no fridge, kettle, coffee, tea, etc). You have to pay if you want to use the sauna. Breakfast was pretty basic with terrible coffee. I would have definitely gone for another place, just wanted to have a swim in the evening.

I was really disappointed. The hotel was rated as 4*. My room was burning hot with no AC. The safety box was broken. Towels were smiling like unwashed head and Bodley sweat. The hot water run out in the morning and I had waited for more then 30 minutes. At the end I had cold water shower. the entrance to my room was through the dinning hall and next to the kitchen. Smell of food was traveling straight to my room. The hotel didn’t even have iron or ironing board. We had to buy an iron from the shops and at the end left it for the hotel. I would The hotel doesn’t have hairdryer. Not even proper toiletry or shampoo, conditioner etc... really disappointed

The property is surounded by water and therefor very quiet. The swimming pool is an extra plus but the posting for the pool hours are confusing.

It is a lovely relaxed hotel with friendly staff who are always there to help your stay more pleasant. Will definitely return here 👍

Door is not soundproof and walls are thin and you can hear all noises on the hall and from other rooms. Parking is far from the hotel near some trees and had no surveillance video cameras. There is no power socket near bed. All night there were annoying beating sounds from above. Breakfast was poor and old fruits

The location is lovely and relaxing away from a crowded environment.

The staff was so friendly. Our trip was amazing. The food, the view, the people. And my daughter loved finishing the day swimming in the indoor pool.

beautiful location, lovely hotel and very helpful staff.

Ground rent xcelkent but deluxe room overlooked staff car park and table and chairs, no fans or air conditioning during very hot weekend and returned late to find room not cleaned or made up.

Horrendous service; truly filthy parts of the room and hotel. Saving grace: swimming pool...that’s it. Spend less money elsewhere and get a better hotel. This place should be shutdown...

Between Expedia and the Hotel I was not able to get my airport shuttle service arranged. I booked an extra night at the hotel specifically because the of the airport shuttle service advertised on this site. It said that he hotel need to be contacted to arrange the service. Several phone call to Expedia and Customer Service Representatives' calls to hotel. Each time the response was "call back later" and the CSR told me you can schedule when you arrive... When I landed, I found out that I could not schedule a shuttle. When I checked in after a 72 euro taxi I was told "we've never had an airport shuttle, we've never done that, and it shouldn't be on the site." So, long story short. I paid for the more expensive room just because they offered a shuttle, but they didn't have the shuttle so I paid extra from the room and the taxi. But it was a nice place to stay, good breakfast, and otherwise pleasant surroundings. I learned my lesson, don't use Expedia after this trip. But, I'm not sure how the airport shuttle service that has never existed ended up on their website.

Had stayed before and was pleased with the room, view and facilities. However new room I was given, had no view, was quite cramped due to location, and the noise from serving trolleys going over tiles can be disturbing at night and early in the morning. Tried to use facilities, but pool was unable (no complaints as this is advertised) but sauna was still cold even after giving 2 hours notice for use and steam room had no steam. Bit of a let down from previous experience and not likely to book again.