Beautiful location

The property is great. Located near Mt Etna and wine country. The rooms are very nice and the restaurant is exceptional including all of the restaurant staff. If I had one observation to improve it would be the attentiveness of the front desk staff. They are not always available and do not always respond ti email.

Location is amazing and the staff is friendly and professional. We had a great time.

An incredible stay at Villa Neri for my wife and I. The room was large (Deluxe) and had one of the best bathrooms I had ever seen. The food at the Hotel is easily the best I have had at a hotel and deserving of a Michelin star. We were also very big fans of the hotel cats and their kittens and enjoyed seeing them treated well by staff. Only small points of feedback - the hotel sometimes felt understaffed, particularly at the pool bar during the day. The only other thing was the dated entertainment system in the room which you might expect to be a bit more modern for a hotel of this calibre. Otherwise a brilliant hotel all around.

Our stay at the Villa Neri was wonderful. The area is quiet and peaceful. The staff were all courteous and amazing. The hotel itself is a little bit secluded so driving is recommended if you want to get around and explore yourself. There are many things available to do at the resort: spa facilities, pool, tours of the winery, etc. The food was amazing. Would highly recommend to anyone wanting to stay in a relaxing atmosphere for their trip.

Loved the property but didn’t find the front desk to be very helpful. Almost like any question asked was an inconvenience.

Lovely stay and great food.

The property had beautiful grounds and a nice outside pool. We had dinner at their restaurant and he chefs menu was outstanding!! It is located in a vineyard so not in town but the area was lovely. Enjoyed our brief stay at Villa Neri

It’s been a very long time since I’ve stayed at a hotel with such attentive staff. Amazing place and amazing staff. Everyone was very friendly and helpful. One issue was there is no gym or free airport transfer like it says on hotels.com.

Superb hotel, beautiful surroundings and excellent restaurant One of the best hotels we have ever stayed at

Sumptuous property, wonderful spa, and incredible staff. An excellent place to refresh and recharge.

Overall a lovely hotel and setting but a few things which let the hotel down. We have stayed in around 30 SLHs, and small things here which overall let down the "luxury" status. At breakfast you pay extra if you want omelette, fried egg or a vegetable juice for example... we had booked the restaurant for one evening prior to our stay (we went out the other night) but they failed to tell us they had an event on so we were unable to actually eat in the restaurant and got put in the breakfast room (we would happily have chosen to eat at the hotel restaurant another night instead had they told us this way the case). Wellness area was lovely, but i had a massage there which consisted of being rubbed very quickly rather than actually massaged (bit odd), and as i was pregnant they sat me up rather than putting me on my side which was less comfortable. Finally upon leaving i had left a bag of bottles and toiletries separately to our suitcase which had clearly been flung on the floor in the storage room smashing 2 glass bottles and ruining a lot of my belongings. Gorgeous pool area, very relaxing area, lovely clean hotel and nice toiletries.. a shame that these things let down our stay.

Great property, clean well maintained, beautiful garden and relaxing rooms, staff is very friendly and helpful, love it!

Very well trained staff - polite, professional. Modern spacious rooms with balconies from where you can see Etna. Truly enjoyed our stay.

Beautiful peaceful property - menu for evening slightly limiting but wonderful all the same -

An outstanding location with Etna in view. Peaceful and comforatble accommodation. Small but very hard working group of staff Only 'downside' is its remote location. No taxi service and although the hotel will often offer complimentary lifts to local restauarants, vineyeards etc, at times they do not have capacity.

Luckily, we had a GPS, simce the turns are quick and the roads are rugged on the way there. But the stay is so well worth it. Room had totally private terrace, spa has a lovely set up with a shaved ice machine to cool down between treatments and the food is very special. Breakfast has so many artistically laid out, quality and healthy choices. Allesandro is an informed and delightful presence in the dining room and poolside eating areas. Grounds are impeccably maintained. Art surrounds you. Staff were all very gracious. Restful surroundings -

Thank you to mario, paulu and all the team. Our experince was fantastic thanks to the super friendly staff that went above and beyond to make our stay so enjoyable. Our favorite memories are the champagne breakfasts overlooking mount etna, sipping cocktails by the pool, the romantic spa couples treatments and the fabulous food at the restaurant. We will come again!

Staff were helpful and friendly. First class service

We stayed at Villa Neri for our babymoon. The hotel is fantastic - huge comfy beds, nice spa, and (for the one day of sunshine!) a great outdoor pool area. The staff are all extremely helpful.